My client deals with both domestic as international customers. I have set up an announcement before the ring group with a kind greeting. I was now wondering if it’s possible to greet clients from abroad in English instead of the native language using multiple announcements.
I was thinking of using a module like “dynamic routes” that checks the CID, assuming the country code is always in the CID. Could that work or are there better solutions for this?
Setup different announcements for each country you want different languages, then you can setup multiple inbound routes and match the CID with each country (for example Philippines: _63XXXXXXXXXX) and then point it to the right announcement.