Minutes Usage


I have 3 unlimited trunks from bandwidth.com and each trunk has a soft cap of 3000 minutes a month. It was all going good since past 4 years but now bandwidth is saying that my total usage is approx 32000 minutes and hence I have to buy additional 8 trunks. I don’t understand if the trunks are unlimited then how come the soft cap is applicable on them. Purchasing additional 8 trunks will increase the cost of course. What should I do?

Unlimted is like one size fits all.

Their is no such thing as truly unlimited. All carriers have caps of some sort and most unlimited trunks state its for normal usage, no caller centers, sales agents, robo dialing and such.

So What should I do in that case? Should I purchase additional 8 trunks or should I change the carrier?