I have 3 unlimited trunks from bandwidth.com and each trunk has a soft cap of 3000 minutes a month. It was all going good since past 4 years but now bandwidth is saying that my total usage is approx 32000 minutes and hence I have to buy additional 8 trunks. I don’t understand if the trunks are unlimited then how come the soft cap is applicable on them. Purchasing additional 8 trunks will increase the cost of course. What should I do?