Medical call - to two participants number with announcements and transfer

General Help
1

Hello community, we need a medical call solution for our system. > see flow_chart.pdf

All works fine, but we cannot play announcement 2 if answer extern number 4000 (or 471 for testing)

We tested with various methods, it is certainly not difficult - but we are standing on the hose. :upside_down_face:

I hope it is understandable
Thank YOu
MfG Steffen

flow_chart
flow_chart901×552 35.3 KB

01-HA_NodeRed_flow_INPUT_number
01-HA_NodeRed_flow_INPUT_number1214×859 123 KB

02-HA_NodeRed_flow_CALL_number
02-HA_NodeRed_flow_CALL_number1215×883 121 KB

03-HA_NodeRed_flow_AMI_connect
03-HA_NodeRed_flow_AMI_connect1200×928 93.4 KB

04-HA_NodeRed_flow_TEST-call
04-HA_NodeRed_flow_TEST-call1067×881 81.4 KB

05-freepbx_extension_conf_1
05-freepbx_extension_conf_1746×279 25.6 KB

06-HA_NodeRed_flow_TEST-call_with_contextid
06-HA_NodeRed_flow_TEST-call_with_contextid1230×847 71.7 KB

07-HA_NodeRed_flow_TEST-call_with_contextid
07-HA_NodeRed_flow_TEST-call_with_contextid1087×853 68.2 KB

08-freepbx_extension_conf_two-context
08-freepbx_extension_conf_two-context730×453 28.5 KB

2

Please provide a call trace: https://sangomakb.atlassian.net/wiki/spaces/SS/pages/31162494/Providing+Great+Debug#Asterisk-Logs---Part-II

3

Not sure what your question is exactly, but when using ORIGINATE with FreePBX, it’s often better to use the freepbx dialplan internals with Local/xxxx@from-internal channels instead of PJSIP/xxx

4

Can we get the actual setup of FreePBX? What is happening when the call is sent to the PBX? What does the originate command or call file look like? Are you trying to dial both at the same time then bridge them together once announcements are played?

All we have here is snippets of dialplan and nothing to show how they are actually being used.

5

Hy and sorry for my late answer. I reading and try a lot of combinations.

The only thing I can’t get it, is the announcement after conversation assumption from the second participant?! ( is only directly call, thats is OK but i need the second announcement )

Is that possible at all or otherwise?

[amihatest1]
exten => _.,1,Answer()
exten => _.,n,Wait(1)
exten => _.,n,Set(CALLERID(name)=${CALLERID(num)}) ; Setzt den Anrufernamen auf die Anrufer-ID
exten => _.,n,Playback(cleveland) ; Erste Ansage fĂźr den Teilnehmer
;exten => _.,n,goto(from-dahdil,${EXTEN},1) ; TEST Ruft die Externe Nummer an
;exten => _.,n,Dial(Local/${EXTEN}@from-internal,${timeoutd}) ; TEST
;exten => _.,n,Dial(SIP/470) ; TEST Anruf an den Bereitschaftsdienst
;exten => _.,n,GotoIf($[“${DIALSTATUS}”=“ANSWER”]?bereitschaftsdienst-answered) ; TEST Überprüfen, ob der Bereitschaftsdienst den Anruf
;exten => _.,n,Playback(no) ; TEST Nachricht abspielen, wenn der Bereitschaftsdienst nicht antwortet
;exten => _.,n(bereitschaftsdienst-answered),Playback(brain) ; TEST Zweite Ansage fĂźr den Bereitschaftsdienst
;exten => _.,n,Wait(1) ; TEST
;exten => _.,n(startread),Playback(ent-target-attendant) ; TEST
;exten => _.,n,goto(from-dahdi,${EXTEN},1) ; TEST
;exten => _.,n,Playback(brian) ; TEST Zweite Ansage fĂźr den Bereitschaftsdienst
;exten => _.,n,GotoIf($[“${CHANNEL(state)}” = “Up”]?begin) ; TEST
;exten => _.,n,Goto(from-did-direct,470,1)
exten => _.,n,Dial(SIP/470)
exten => _.,n,Answer
exten => _.,n,Wait(1)
exten => _.,n(begin),Noop(Playing announcement Test_Ansage_3)
exten => _.,n,Playback(1-yes-2-no,noanswer)

LOG
https://pastebin.freepbx.org/view/f917a2b7

6

Is 470 supposed to have followme enabled?

7

This isn’t going to work the way you think it will work. What is the actual goal here? To play back a message to both parties when a call is answered?

8

yes FM is active - it this my problem … ?

To play back a message to both parties when a call is answered?

Yes, before the conversation is set up

The first announcement works, then the second participant is called (but he gets no announcement) and both can talk to each other

HMMM difficult ;(

flow_chart2

9

I think I don’t quite understand the expiry of the extensions_custom.conf

this is my idea:

the first number and the second number, i get out from HA Node-RED Flow

04-HA_NodeRed_flow_TEST-call
04-HA_NodeRed_flow_TEST-call1067×881 81.4 KB

Then running context amihaxxx call first number, and than >> " goto(from-dahditxxxx " work off the second context

[amihatest]
exten => _.,1,Answer()
exten => _.,n,Wait(1)
exten => _.,n,Set(CALLERID(name)=${CALLERID(num)})
exten => _.,n,Playback(cleveland) ; erste TEST Ansage fĂźr den Bewohner
exten => _.,n,goto(from-dahditest,${EXTEN},1)

[from-dahditest]
exten => _.,n,Answer()
exten => _.,n,Wait(1)
exten => _.,n,Playback(alert) ; Zweite TEST Ansage fĂźr den Bereitschaftsdienst

10

Then you need to use the A option in the Dial() string which will play an announcement back per channel and each side can have their own announcement.

  • A(x:y) - Play an announcement to the called and/or calling parties, where x is the prompt to be played to the called party and y is the prompt to be played to the caller. The files may be different and will be played to each party simultaneously.

    • x - The file to play to the called party

    • y - The file to play to the calling party

11

WOWWWWW so easy OMG Thank You @BlazeStudios @lgaetz

it work´s

Detailed report follows