Manual playback delay on call initialisation


Hello all,

On all incoming PSTN to SIP trunks which route to IVRs, the first second of all playback is lost. Is there a way of adding a forced 1 second delay to the first playback on answer? Otherwise I’ll have to add silence to the start of the files. This also applies to ring group answer confirmation messages (when the user picks up, they hear about a second into the playback message already).

Many thanks,


(Itzik) #2

On the inbound route, you can force the channel to answer and you can add a delay as well.

Both are under the advanced tab.

(Lorne Gaetz) #3

It’s not difficult to insert silence in your System Recordings. There are predefined recordings you can use called silence/X where X is the number of seconds: