Manage chanunavail and hangupcause = 1 calls for try to another extension

brando16 · July 6, 2016, 3:21pm

Hi all,

i need to check if a call goes up or is in chanunavail then call the exten with prefix 80.
Follow dialplan rule i wrote for manage this:

exten => _3XX,1,Dial(SIP/Avaya_SIP/${EXTEN},20)
exten => _3XX,n,Goto(3xx-${DIALSTATUS})
exten => _3XX,n,NoOp(${DIALSTATUS})
exten => _3XX-CHANUNAVAIL,1,Dial(Local/80${EXTEN},20,Tt)

First rule: call the exten 3XX on SIP trunk with Avaya PBX this call fail with dialstatus described on top
then go to 3XX-CHANUNAVAIL and call local extension. The problem is when the call first extension fail freepbx go to macro-dialout-trunk macro and the following rule of my context doens’t execute.

Someone have any idea how to manage this type of call?

Thanks for all reply.

PS: sorry for my bad english

astbox · July 7, 2016, 5:05pm

Make a call and post the log from the cli.

brando16 · July 8, 2016, 10:55am

this is the log of a call:

Executing [399@from-internal:1] Dial(“SIP/804141-0002b06e”, “SIP/Avaya_SIP/399,20”) in new stack
Using SIP RTP TOS bits 184
Using SIP RTP CoS mark 5
Called SIP/Avaya_SIP/399
Everyone is busy/congested at this time (1:0/0/1)
Executing [399@from-internal:2] Goto(“SIP/804141-0002b06e”, “3xx-CHANUNAVAIL”) in new stack
Goto (from-internal,399,3)
Executing [399@from-internal:3] NoOp(“SIP/804141-0002b06e”, “CHANUNAVAIL”) in new stack
Executing [399@from-internal:4] Set(“SIP/804141-0002b06e”, “MOHCLASS=Euroservice”) in new stack
Executing [399@from-internal:5] Set(“SIP/804141-0002b06e”, “_NODEST=”) in new stack
Executing [399@from-internal:6] Macro(“SIP/804141-0002b06e”, “dialout-trunk,2,399,off”) in new stack
Executing [s@macro-dialout-trunk:1] Set(“SIP/804141-0002b06e”, “DIAL_TRUNK=2”) in new stack
Executing [s@macro-dialout-trunk:2] GosubIf(“SIP/804141-0002b06e”, “0?sub-pincheck,s,1()”) in new stack
Executing [s@macro-dialout-trunk:3] GotoIf(“SIP/804141-0002b06e”, “0?disabletrunk,1”) in new stack
Executing [s@macro-dialout-trunk:4] Set(“SIP/804141-0002b06e”, “DIAL_NUMBER=399”) in new stack
Executing [s@macro-dialout-trunk:5] Set(“SIP/804141-0002b06e”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
Executing [s@macro-dialout-trunk:6] Set(“SIP/804141-0002b06e”, “OUTBOUND_GROUP=OUT_2”) in new stack
Executing [s@macro-dialout-trunk:7] GotoIf(“SIP/804141-0002b06e”, “1?nomax”) in new stack
Goto (macro-dialout-trunk,s,9)
Executing [s@macro-dialout-trunk:9] GotoIf(“SIP/804141-0002b06e”, “0?skipoutcid”) in new stack
Executing [s@macro-dialout-trunk:10] Set(“SIP/804141-0002b06e”, “DIAL_TRUNK_OPTIONS=Tt”) in new stack
Executing [s@macro-dialout-trunk:11] Macro(“SIP/804141-0002b06e”, “outbound-callerid,2”) in new stack

Executing [s@macro-outbound-callerid:1] ExecIf(“SIP/804141-0002b06e”, “0?Set(CALLERPRES()=)”) in new stack
Executing [s@macro-outbound-callerid:2] ExecIf(“SIP/804141-0002b06e”, “1?Set(REALCALLERIDNUM=804141)”) in new stack
Executing [s@macro-outbound-callerid:3] GotoIf(“SIP/804141-0002b06e”, “1?normcid”) in new stack
Goto (macro-outbound-callerid,s,6)
Executing [s@macro-outbound-callerid:6] Set(“SIP/804141-0002b06e”, “USEROUTCID=”) in new stack
Executing [s@macro-outbound-callerid:7] Set(“SIP/804141-0002b06e”, “EMERGENCYCID=”) in new stack
Executing [s@macro-outbound-callerid:8] Set(“SIP/804141-0002b06e”, “TRUNKOUTCID=”) in new stack
Executing [s@macro-outbound-callerid:9] GotoIf(“SIP/804141-0002b06e”, “1?trunkcid”) in new stack
Goto (macro-outbound-callerid,s,14)
Executing [s@macro-outbound-callerid:14] ExecIf(“SIP/804141-0002b06e”, “0?Set(CALLERID(all)=)”) in new stack
Executing [s@macro-outbound-callerid:15] ExecIf(“SIP/804141-0002b06e”, “0?Set(CALLERID(all)=)”) in new stack
Executing [s@macro-outbound-callerid:16] ExecIf(“SIP/804141-0002b06e”, “0?Set(CALLERID(all)=)”) in new stack
Executing [s@macro-outbound-callerid:17] ExecIf(“SIP/804141-0002b06e”, “0?Set(CALLERPRES()=prohib_passed_screen)”) in new stack
Executing [s@macro-outbound-callerid:18] Set(“SIP/804141-0002b06e”, “CDR(outbound_cnum)=804141”) in new stack
Executing [s@macro-outbound-callerid:19] Set(“SIP/804141-0002b06e”, “CDR(outbound_cnam)=Andrea Manca”) in new stack
Executing [s@macro-dialout-trunk:12] GosubIf(“SIP/804141-0002b06e”, “1?sub-flp-2,s,1()”) in new stack
Executing [s@sub-flp-2:1] ExecIf(“SIP/804141-0002b06e”, “0?Set(TARGET_FLP_2=0399)”) in new stack
Executing [s@sub-flp-2:2] GotoIf(“SIP/804141-0002b06e”, “0?match”) in new stack
Executing [s@sub-flp-2:3] ExecIf(“SIP/804141-0002b06e”, “0?Set(TARGET_FLP_2=0399)”) in new stack
Executing [s@sub-flp-2:4] GotoIf(“SIP/804141-0002b06e”, “0?match”) in new stack
Executing [s@sub-flp-2:5] Return(“SIP/804141-0002b06e”, “”) in new stack
Executing [s@macro-dialout-trunk:13] Set(“SIP/804141-0002b06e”, “OUTNUM=399”) in new stack
Executing [s@macro-dialout-trunk:14] Set(“SIP/804141-0002b06e”, “custom=SIP/Avaya_SIP”) in new stack
Executing [s@macro-dialout-trunk:15] ExecIf(“SIP/804141-0002b06e”, “1?Set(DIAL_TRUNK_OPTIONS=M(setmusic^Euroservice)Tt)”) in new stack
Executing [s@macro-dialout-trunk:16] ExecIf(“SIP/804141-0002b06e”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^Euroservice)TtM(confirm))”) in new stack
Executing [s@macro-dialout-trunk:17] Macro(“SIP/804141-0002b06e”, “dialout-trunk-predial-hook,”) in new stack
Executing [s@macro-dialout-trunk-predial-hook:1] Macro(“SIP/804141-0002b06e”, “”) in new stack
Executing [s@macro-dialout-trunk:18] GotoIf(“SIP/804141-0002b06e”, “0?bypass,1”) in new stack
Executing [s@macro-dialout-trunk:19] ExecIf(“SIP/804141-0002b06e”, “0?Set(CONNECTEDLINE(num,i)=399)”) in new stack
Executing [s@macro-dialout-trunk:20] ExecIf(“SIP/804141-0002b06e”, “0?Set(CONNECTEDLINE(name,i)=CID:804141)”) in new stack
Executing [s@macro-dialout-trunk:21] GotoIf(“SIP/804141-0002b06e”, “0?customtrunk”) in new stack
Executing [s@macro-dialout-trunk:22] Dial(“SIP/804141-0002b06e”, “SIP/Avaya_SIP/399,300,M(setmusic^Euroservice)Tt”) in new stack

Called SIP/Avaya_SIP/399

Everyone is busy/congested at this time (1:0/0/1)
– Executing [s@macro-dialout-trunk:23] NoOp(“SIP/804141-0002b06e”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1”) in new stack
Executing [s@macro-dialout-trunk:24] GotoIf(“SIP/804141-0002b06e”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
– Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
– Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set(“SIP/804141-0002b06e”, “RC=1”) in new stack
– Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto(“SIP/804141-0002b06e”, “1,1”) in new stack
– Goto (macro-dialout-trunk,1,1)
– Executing [1@macro-dialout-trunk:1] Goto(“SIP/804141-0002b06e”, “s-INVALIDNMBR,1”) in new stack
– Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
– Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp(“SIP/804141-0002b06e”, “Dial failed due to trunk reporting Address Incomplete - giving up”) in new stack
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,src,dst,channel,dstchannel,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,eventextra,userfield) VALUES (‘HANGUP’,{ ts ‘2016-07-08 12:46:55’ },’’,‘399’,’’,’’,’’,‘399’,‘from-internal’,‘SIP/Avaya_SIP-0002b070’,’’,’’,’’,’’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1467974815.229524’,‘1467974815.229522’,’’,’’,’’,’’)]
– Executing [s-INVALIDNMBR@macro-dialout-trunk:2] Progress(“SIP/804141-0002b06e”, “”) in new stack
– Executing [s-INVALIDNMBR@macro-dialout-trunk:3] Playback(“SIP/804141-0002b06e”, “ss-noservice,noanswer”) in new stack
– <SIP/804141-0002b06e> Playing ‘ss-noservice.gsm’ (language ‘it’)

   > [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,src,dst,channel,dstchannel,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,eventextra,userfield) VALUES ('CHAN_END',{ ts '2016-07-08 12:46:55' },'','399','','','','399','from-internal','SIP/Avaya_SIP-0002b070','','','','','AppDial','(Outgoing Line)',3,'','1467974815.229524','1467974815.229522','','','','')]

Got SIP response 480 “Temporarily Unavailable” back from 94.32.138.12:5060
SIP/Tiscali_SIP-0002b06c is circuit-busy
== Everyone is busy/congested at this time (1:0/1/0)
– Executing [s@macro-dialout-trunk:23] NoOp(“SIP/Avaya_SIP-0002b06b”, “Dial failed for some reason with DIALSTATUS = CONGESTION and HANGUPCAUSE = 19”) in new stack
– Executing [s@macro-dialout-trunk:24] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?continue,1:s-CONGESTION,1”) in new stack
– Goto (macro-dialout-trunk,s-CONGESTION,1)
– Executing [s-CONGESTION@macro-dialout-trunk:1] Set(“SIP/Avaya_SIP-0002b06b”, “RC=19”) in new stack
– Executing [s-CONGESTION@macro-dialout-trunk:2] Goto(“SIP/Avaya_SIP-0002b06b”, “19,1”) in new stack
– Goto (macro-dialout-trunk,19,1)
– Executing [19@macro-dialout-trunk:1] Goto(“SIP/Avaya_SIP-0002b06b”, “continue,1”) in new stack
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,src,dst,channel,dstchannel,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,eventextra,userfield) VALUES (‘HANGUP’,{ ts ‘2016-07-08 12:46:57’ },’’,‘9883662807040’,’’,’’,’’,‘9883662807040’,‘from-trunk’,‘SIP/Tiscali_SIP-0002b06c’,’’,’’,’’,’’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1467974756.229520’,‘1467974756.229519’,’’,’’,’’,’’)]
– Goto (macro-dialout-trunk,continue,1)
– Executing [continue@macro-dialout-trunk:1] NoOp(“SIP/Avaya_SIP-0002b06b”, “TRUNK Dial failed due to CONGESTION HANGUPCAUSE: 19 - failing through to other trunks”) in new stack
– Executing [continue@macro-dialout-trunk:2] Set(“SIP/Avaya_SIP-0002b06b”, “CALLERID(number)=”) in new stack
> [INSERT INTO cel (eventtype,eventtime,cid_name,cid_num,cid_ani,cid_rdnis,cid_dnid,exten,context,channame,src,dst,channel,dstchannel,appname,appdata,amaflags,accountcode,uniqueid,linkedid,peer,userdeftype,eventextra,userfield) VALUES (‘CHAN_END’,{ ts ‘2016-07-08 12:46:57’ },’’,‘9883662807040’,’’,’’,’’,‘9883662807040’,‘from-trunk’,‘SIP/Tiscali_SIP-0002b06c’,’’,’’,’’,’’,‘AppDial’,’(Outgoing Line)’,3,’’,‘1467974756.229520’,‘1467974756.229519’,’’,’’,’’,’’)]
– Executing [9883662807040@from-internal:8] Macro(“SIP/Avaya_SIP-0002b06b”, “dialout-trunk,2,3662807040,off”) in new stack
– Executing [s@macro-dialout-trunk:1] Set(“SIP/Avaya_SIP-0002b06b”, “DIAL_TRUNK=2”) in new stack
– Executing [s@macro-dialout-trunk:2] GosubIf(“SIP/Avaya_SIP-0002b06b”, “0?sub-pincheck,s,1()”) in new stack
– Executing [s@macro-dialout-trunk:3] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?disabletrunk,1”) in new stack
– Executing [s@macro-dialout-trunk:4] Set(“SIP/Avaya_SIP-0002b06b”, “DIAL_NUMBER=3662807040”) in new stack
– Executing [s@macro-dialout-trunk:5] Set(“SIP/Avaya_SIP-0002b06b”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
– Executing [s@macro-dialout-trunk:6] Set(“SIP/Avaya_SIP-0002b06b”, “OUTBOUND_GROUP=OUT_2”) in new stack
– Executing [s@macro-dialout-trunk:7] GotoIf(“SIP/Avaya_SIP-0002b06b”, “1?nomax”) in new stack
– Goto (macro-dialout-trunk,s,9)
– Executing [s@macro-dialout-trunk:9] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?skipoutcid”) in new stack
– Executing [s@macro-dialout-trunk:10] Set(“SIP/Avaya_SIP-0002b06b”, “DIAL_TRUNK_OPTIONS=Tt”) in new stack
– Executing [s@macro-dialout-trunk:11] Macro(“SIP/Avaya_SIP-0002b06b”, “outbound-callerid,2”) in new stack
– Executing [s@macro-outbound-callerid:1] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CALLERPRES()=)”) in new stack
– Executing [s@macro-outbound-callerid:2] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(REALCALLERIDNUM=)”) in new stack
– Executing [s@macro-outbound-callerid:3] GotoIf(“SIP/Avaya_SIP-0002b06b”, “1?normcid”) in new stack
– Goto (macro-outbound-callerid,s,6)
– Executing [s@macro-outbound-callerid:6] Set(“SIP/Avaya_SIP-0002b06b”, “USEROUTCID=”) in new stack
– Executing [s@macro-outbound-callerid:7] Set(“SIP/Avaya_SIP-0002b06b”, “EMERGENCYCID=”) in new stack
– Executing [s@macro-outbound-callerid:8] Set(“SIP/Avaya_SIP-0002b06b”, “TRUNKOUTCID=”) in new stack
– Executing [s@macro-outbound-callerid:9] GotoIf(“SIP/Avaya_SIP-0002b06b”, “1?trunkcid”) in new stack
– Goto (macro-outbound-callerid,s,14)
– Executing [s@macro-outbound-callerid:14] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:15] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:16] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CALLERID(all)=)”) in new stack
– Executing [s@macro-outbound-callerid:17] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CALLERPRES()=prohib_passed_screen)”) in new stack
Executing [s@macro-outbound-callerid:18] Set(“SIP/Avaya_SIP-0002b06b”, “CDR(outbound_cnum)=”) in new stack
– Executing [s@macro-outbound-callerid:19] Set(“SIP/Avaya_SIP-0002b06b”, “CDR(outbound_cnam)=”) in new stack
– Executing [s@macro-dialout-trunk:12] GosubIf(“SIP/Avaya_SIP-0002b06b”, “1?sub-flp-2,s,1()”) in new stack
– Executing [s@sub-flp-2:1] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(TARGET_FLP_2=03662807040)”) in new stack
– Executing [s@sub-flp-2:2] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?match”) in new stack
– Executing [s@sub-flp-2:3] ExecIf(“SIP/Avaya_SIP-0002b06b”, “1?Set(TARGET_FLP_2=03662807040)”) in new stack
– Executing [s@sub-flp-2:4] GotoIf(“SIP/Avaya_SIP-0002b06b”, “1?match”) in new stack
– Goto (sub-flp-2,s,6)
– Executing [s@sub-flp-2:6] Set(“SIP/Avaya_SIP-0002b06b”, “DIAL_NUMBER=03662807040”) in new stack
– Executing [s@sub-flp-2:7] Return(“SIP/Avaya_SIP-0002b06b”, “”) in new stack
– Executing [s@macro-dialout-trunk:13] Set(“SIP/Avaya_SIP-0002b06b”, “OUTNUM=03662807040”) in new stack
– Executing [s@macro-dialout-trunk:14] Set(“SIP/Avaya_SIP-0002b06b”, “custom=SIP/Avaya_SIP”) in new stack
– Executing [s@macro-dialout-trunk:15] ExecIf(“SIP/Avaya_SIP-0002b06b”, “1?Set(DIAL_TRUNK_OPTIONS=M(setmusic^Euroservice)Tt)”) in new stack
– Executing [s@macro-dialout-trunk:16] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^Euroservice)TtM(confirm))”) in new stack
– Executing [s@macro-dialout-trunk:17] Macro(“SIP/Avaya_SIP-0002b06b”, “dialout-trunk-predial-hook,”) in new stack
– Executing [s@macro-dialout-trunk-predial-hook:1] Macro(“SIP/Avaya_SIP-0002b06b”, “”) in new stack
– Executing [s@macro-dialout-trunk:18] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?bypass,1”) in new stack
– Executing [s@macro-dialout-trunk:19] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CONNECTEDLINE(num,i)=03662807040)”) in new stack
Executing [s@macro-dialout-trunk:20] ExecIf(“SIP/Avaya_SIP-0002b06b”, “0?Set(CONNECTEDLINE(name,i)=CID:)”) in new stack
– Executing [s@macro-dialout-trunk:21] GotoIf(“SIP/Avaya_SIP-0002b06b”, “0?customtrunk”) in new stack
– Executing [s@macro-dialout-trunk:22] Dial(“SIP/Avaya_SIP-0002b06b”, “SIP/Avaya_SIP/03662807040,300,M(setmusic^Euroservice)Tt”) in new stack

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5

Called SIP/Avaya_SIP/03662807040

== Spawn extension (macro-dialout-trunk, s, 22) ed non-zero on ‘SIP/Avaya_SIP-0002b06b’ in macro ‘dialout-trunk’
== Spawn extension (from-internal, 9883662807040, 8) ed non-zero on ‘SIP/Avaya_SIP-0002b06b’
– Executing [h@from-internal:1] Hangup(“SIP/Avaya_SIP-0002b06b”, “”) in new stack
== Spawn extension (from-internal, h, 1) ed non-zero on ‘SIP/Avaya_SIP-0002b06b’

-- Executing [s-INVALIDNMBR@macro-dialout-trunk:4] Busy("SIP/804141-0002b06e", "20") in new stack

[2016-07-08 12:47:00] WARNING[11641]: channel.c:4753 ast_prod: Prodding channel ‘SIP/804141-0002b06e’ failed
== Spawn extension (macro-dialout-trunk, s-INVALIDNMBR, 4) ed non-zero on ‘SIP/804141-0002b06e’ in macro ‘dialout-trunk’

== Spawn extension (from-internal, 399, 6) ed non-zero on ‘SIP/804141-0002b06e’
– Executing [h@from-internal:1] Hangup(“SIP/804141-0002b06e”, “”) in new stack

== Spawn extension (from-internal, h, 1) ed non-zero on ‘SIP/804141-0002b06e’

i hope you help me thanks in advantage

lgaetz · July 8, 2016, 12:17pm

Your goto is not set up properly, it should be like:

exten => _3XX,1,Dial(SIP/AvayaSIP/${EXTEN},20)
exten => _3XX,n,Goto(${DIALSTATUS})
exten => _3XX,n,NoOp(${DIALSTATUS})
exten => _3XX,n(CHANUNAVAIL),Dial(Local/80${EXTEN},20,Tt)

**edit - the code above is illustrative of how to use a goto only, the block very obviously needs more work.

astbox · July 8, 2016, 5:49pm

Change this

exten => _3XX,n,Goto(3xx-${DIALSTATUS})

to this

exten => _3XX,n,Goto(3xx-${DIALSTATUS},1)

brando16 · July 11, 2016, 7:32am

ok thanks for correct dialplan, but the problem is the call go to the macro-dialout-trunk and then the chanunavail is managed from macro instead of my context.

this is visible from the log.

help me please…

astbox · July 12, 2016, 8:25pm

Try the dialplan and post a new test.