Make two calls at the same time

Good day. I’m really new to all that is PBX and VoIP game. Is it possible that a user can make second call with a soft phone, while already being in a call with a soft phone? Basically two simultaneous calls from one user, with softphone, to two clients at the same time.

Depends on the features of the soft phone.

Its a 3cx softphone

Don’t know…Phone features should be in the docs.