Login and Logout time for dynamic agents or Static agents in queue

General Help
1

Hi all,

Is there a way to either store login/logout agent information in a database when an agent logs in or out of a queue?

Regards

2

Yes, with custom code you could probably add an Epoch variable to a macro for the login/out action. You could write that variable to the AstDB:
http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/asterisk-CHP-6-SECT-6.html

Or you could write to an external DB:


https://www.voip-info.org/wiki/view/Asterisk+cmd+MYSQL

3

Queue details including agent login/out are written to /var/log/asterisk/queue_log. You can parse this file and import to a database. You can also generate this report with the paid Queue Reports module ‘Agent Availability’ report.

4

Hi,
Is there any link for it or any name of the software.

5
6

It don’t have agent login and logoff time from the queue.

7

From the wiki page here:

8

Is this stores record for both static and dynamic agents or only for dynamic agents in the queue.
Is this can be installs on the Elastix ?

9

The report shows login, logout, pause and unpause.

Commercial modules are only supported on the Distro. You need to have a plan in place to migrate to a supported system. This can help:
https://wiki.freepbx.org/display/PPS/Elastix+and+PBXinaFlash+to+FreePBX+Distro+Conversion+Tool

10

These reports are for ACD or can be used for the normal queue routed through an IVR ?
Like i said both for static and dynamic or only for dynamic agents in the queue. because i have some dynamic agents and i login them with default queue toggle feature *45. so that is why i am asking you for static and dynamic agents login and logout time report.

Regards

11

Static agents do not log into a queue. Their are static so you will never see logged in or out since they are ALWAYS logged into the queue. The can only pause and unpause.

12

Thankyou

13

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