Limit inbound channels per trunk

[danielp (Daniel Perkins)]

Hi, we currently have the following setup.

A single trunk with 25 channels
5 locations with their own DDI (5 DDIs)

Is it possible to limit each DDI to only use 5 channels so each location will always have a 5 channels available?

Thanks

[comtech]

Not that I can think of. You could make an Any/Any dynamic route and force and evaluation. If it was true, you could do something with the call, otherwise route it on. It would be taking the extra channel while it does the evaluation.

Dynamic Routes User Guide - PBX GUI - Sangoma Documentation (atlassian.net)

[Stewart1 (Stewart)]

See my comments at

How to limit number of incoming channels on sip trunk?

As per title, (Pj)sip trunk channel number setting purpose is to limit OUTGOING calls. How to limit INCOMING number of concurrent calls without involve service provider in this ? Thanks.

The technical part is easy; the trick is how to not annoy the customer. If you have plenty of people to field calls, offer a callback (which will happen immediately), put the customer in the queue and with luck it will be answered immediately or at least very quickly.

OTOH, if the problem is that four of the five channels are customers waiting on hold for a single overloaded agent, you need to think about how to solve this without too many customers fleeing to competitors. Possibilities include taking a message, suggesting hours when you’re not so busy, suggesting alternative communication (self-service on website or app, ticket system, chat, email), hiring more agents, having existing staff take customer calls when the queue is full, etc.

Feasible to increase channels? Which country? I’m guessing UK because you said DDI. For example, Voxbeam charges $6.60/mo./channel; what are you paying now? Or, maybe paying per-minute would work better. For example, AnveoDirect charges $0.004/minute. I don’t know whether these are competitive prices.