Licensed module access blocked without active maintenance?

[penguinpbx (C. Maj)]

@FreerPBXer

Your code defect reported module updates for commercial modules where maintenance had expired,

Automatically letting you know about the existence of security updates via convenient in-GUI Dashboard notifications and emails sounds like a really cool feature (that’s existed in FreePBX for many, many years.)

@FreerPBXer

and let them be installed.

For over a decade, that has NOT been the expected behavior when upgrading minor versions of modules on existing systems using only the official Sangoma FreePBX mirrors. Please share your mirror change history, if any, and see the old links in the below comment from last month on the same topic:

Forced Maintenance Renewal for Modules that are NOT being maintained

Thank you for sharing those images – this helps narrow down the issue. It appears that your End Point Manager (and Fax Pro ?) licenses support/upgrades expired on 2024-05-26T06:00:00Z (UTC) which means that you could continue to use the versions available at that time for the remaining licensed period (typically 25 years.) Since EPM 16.0.86.21 was tagged on 2024-05-21T06:00:00Z (UTC), that is the version that you could continue to use without any “forced maintenance renewal” as y…

…specifically this link from 2016:

Issue Tracker on the support board not working

Yes the software license is 25 years but you get support and upgrades for the first year included and after that you have to renew maint on the modules. That has always been the case but only last year did it stop you from upgrading modules without the maint contract. You can renew the maint from inside FreePBX module admin or in the portal under the reports tab.

…and this link from 2017:

Caution on EndPoint Module License

This is not news. It states so right on the item in the portal and on the invoice you get emails. You get upgrades for the first year only. Item Desc from store page for Commercial Modules [image]

Again, @FreerPBXer please share which modules, versions, and dates you are referring to because your only screenshot thus far of the “Module Access Blocked” dashboard notification message lacks this important information.

@BlazeStudios

@FreerPBXer

Then you disabled those modules entirely,

No, they are not disabled entirely. They just disable the GUI interface. Each time you hit “apply config” or “fwconsole reload” the modules still function as normal. You just can’t MACD anything via the GUI. And this should only impact you if the module version you are running is newer than what the support maintenance version lock has. At least, in theory.

Despite not agreeing with every word selection, Good current theory! That is exactly how things should flow right now in most cases.

Analysis of the problem notwithstanding, if you:

@FreerPBXer

missed the part of the communication that provided direction

…and are looking for the solution when seeing a “user interfaces disabled” message like your screenshot – assuming there isn’t some other matter at play, which is hard because of lack of details in that screenshot – then you should follow step 5 of the previously mentioned blog post:

5. Update any commercial license purchases via portal.sangoma.com (if applicable.)

(Slightly aside, this step is currently difficult if you see that Portal.sangoma.com down?)