Forced Maintenance Renewal for Modules that are NOT being maintained

[penguinpbx (C. Maj)]

Thank you for sharing those images – this helps narrow down the issue.

It appears that your End Point Manager (and Fax Pro ?) licenses support/upgrades expired on 2024-05-26T06:00:00Z which means that you could continue to use the versions available at that time for the remaining licensed period (typically 25 years.) Since EPM 16.0.86.21 was tagged on 2024-05-21T06:00:00Z, that is the version that you could continue to use without any “forced maintenance renewal” as your current topic title suggests.

This support and upgrade policy traces back at least ten years:

Issue Tracker on the support board not working

Yes the software license is 25 years but you get support and upgrades for the first year included and after that you have to renew maint on the modules. That has always been the case but only last year did it stop you from upgrading modules without the maint contract. You can renew the maint from inside FreePBX module admin or in the portal under the reports tab.

And the topic is often discussed specifically w/r/t EPM:

Caution on EndPoint Module License

This is not news. It states so right on the item in the portal and on the invoice you get emails. You get upgrades for the first year only. Item Desc from store page for Commercial Modules [image]

…and there’s lots more history like that in the forums.

ElePhant Module in the room

How did you get EPM 16.0.97 installed on your system ? That version was tagged on 2026-03-30T06:00:00Z – almost two years after your license support/upgrade period expired.

Possible scenarios which could have led to this situation:

1. Have you toggled mirrors to something other than the official Sangoma FreePBX mirrors ?
2. Or is there some other edge case that you are aware of ?
3. Bugs - which are now fixed / stomped on by said elephant ?