This morning, I renewed my upgrade license for the “Phone Apps” module on a server
Then, I went to system admin > Activation > Update Activation.
on both the portal.sangoma, and in the system activation page, its showing that I have upgrade support for the PhoneApps module until 2023.
but when I go to module admin > Check Online (standard, extended, commercial), its not pulling the latest.
only option I have is to force reinstall 15.0.19.69 (the bad one)
my other server, with the same “in support” license, shows 15.0.23
So…
Whats missing here?
how can I tell my “Licensed for upgrades” server to fetch license-required upgrade for this vulnerable app?
@lgaetz it makes sense it wouldnt list the upgrade before (when upgrades weren’t licensed), but now that I bought the upgrade license, (and yes, I did a fwconsole reload), it “Should” be searching and upgrading, no?
I can say that every time I have had a module expire and then renewed it I have had to wait 24+ hours before I have been able to update the module after renewing it. It is an issue that I hope Sangoma will fix one day.
@nortelvoip you can upgrade modules immediately after licensing changes provided you update the activation manually and take steps to bypass any module admin cache using downloadinstall.
I have the same issue everytime I renew maintenance on a module. I have to wait 12-24h before the updated version becomes available in module admin. It has always been like that for me, and on multiple systems.
as others had suggested - after 24 hours, it magically started working.
I will update my ticket (which still has no response…) to reflect this, as this is a problem. Paying for upgrades should immediately give you access to those upgrades.
There’s a new flag when using fwconsole called --ignorecache that should resolve this issue. I don’t know which framework version it was added, but it’s present in framework versions 15.0.23 and 16.0.19
[root@freepbx ~]# fwconsole ma --help
*snip*
Options:
-f, --force Force operation (skips dependency and status checks) <warning>WARNING:</warning> Use at your own risk, modules have dependencies for a reason!
-d, --debug Output debug messages to the console (be super chatty)
--edge Download/Upgrade forcing edge mode
--ignorecache Ignore cache
We had earlier opened a similar case with engineering, and they clarified the behavior:
There is a script that runs every day at night that pulls the license information from Sangoma Portal to the mirror server where the licenses are pulled from FreePBX. That’s probably the time frame you see of waiting 24 hours to really see the licenses, but is actually running every night.
If you buy the license using FreePBX it should be reflected immediately but if you use Sangoma Portal, you will need to wait for the script to run to get those updated.
so tldr: they arent going to look at updating it so that you can get what you paid for same-day.
Regardless of what shows in your support ticket, I have an internal engineering ticket requesting someone else to test and attempt to repro. I’m unable to reproduce this myself.
