Hi,
I’m really desperate and need your help with this…
I just restored a legacy backup from FreePBX 12.0.76.6 to a freshly installed FreePBX 15.0.16.72. The process was finished without errors and all settings were adopted.
The issue: the restored extensions can’t register. I’ve added some new extensions for testing and these can register without any problems.
I’m always getting these log messages when trying to register with a restored extension:
[2020-08-20 09:45:40] SECURITY[10152] res_security_log.c: SecurityEvent="ChallengeSent",EventTV="2020-08-20T09:45:40.258+0200",Severity="Informational",Service="PJSIP",EventVersion="1",AccountID="35",SessionID="iek71ez.9u",LocalAddress="IPV4/UDP/192.168.1.127/5060",RemoteAddress="IPV4/UDP/192.168.1.129/5060",Challenge=""
[2020-08-20 09:45:40] NOTICE[10104] res_pjsip/pjsip_distributor.c: Request 'REGISTER' from '<sip:[email protected]>' failed for '192.168.1.129:5060' (callid: iek71ez.9u) - Failed to authenticate
[2020-08-20 09:45:40] SECURITY[10152] res_security_log.c: SecurityEvent="ChallengeResponseFailed",EventTV="2020-08-20T09:45:40.278+0200",Severity="Error",Service="PJSIP",EventVersion="1",AccountID="35",SessionID="iek71ez.9u",LocalAddress="IPV4/UDP/192.168.1.127/5060",RemoteAddress="IPV4/UDP/192.168.1.129/5060",Challenge="1597909540/029091a19bef955b3a79414f6fc87206",Response="e0847f5ec9b82260f514e3f78bf6ec1c",ExpectedResponse=""
If I try the same phone with a newly created extension, it is able to register:
[2020-08-20 10:12:56] SECURITY[10152] res_security_log.c: SecurityEvent="ChallengeSent",EventTV="2020-08-20T10:12:56.670+0200",Severity="Informational",Service="PJSIP",EventVersion="1",AccountID="35",SessionID="ejt1a3cvgy17fydo0pnf92afqyq",LocalAddress="IPV4/UDP/192.168.1.127/5060",RemoteAddress="IPV4/UDP/192.168.1.129/5060",Challenge=""
[2020-08-20 10:12:56] SECURITY[10152] res_security_log.c: SecurityEvent="SuccessfulAuth",EventTV="2020-08-20T10:12:56.691+0200",Severity="Informational",Service="PJSIP",EventVersion="1",AccountID="35",SessionID="ejt1a3cvgy17fydo0pnf92afqyq",LocalAddress="IPV4/UDP/192.168.1.127/5060",RemoteAddress="IPV4/UDP/192.168.1.129/5060",UsingPassword="1"
[2020-08-20 10:12:56] VERBOSE[10104] res_pjsip_registrar.c: Added contact 'sip:[email protected]:5060;line=48266' to AOR '35' with expiration of 3600 seconds
[2020-08-20 10:12:56] VERBOSE[10104] res_pjsip/pjsip_configuration.c: Endpoint 35 is now Reachable
[2020-08-20 10:12:56] VERBOSE[10104] res_pjsip/pjsip_options.c: Contact 35/sip:[email protected]:5060;line=48266 is now Reachable. RTT: 35.166 msec
I’ve tried with different SNOM phones and softphones, I’ve tried to turn off the firewall, I’ve tried with SIP instead of PJSIP, I’ve checked the config files for differences - unfortunately without success.
Any ideas what could cause this behavior? Are there any “hidden” settings that are not applied during a legacy restore?
Thanks a lot in advance!