Lead calls to queues equally?

General Help
1

Hello everyone,

I want to know if it’s possible to lead calls to queues equally?

For
example: we have 2 queues, one of them has 3 callers on hold and the
other has one caller on hold. If there are 2 new incoming calls, how can
I configure Asterisk in order to lead these 2 calls to the queue which
has the least calls on hold?

Other example: These 2 queues has
the same number of calls on hold, if there are 2 new incoming call show
can I configure Asterisk in order to lead these 2 calls to these queues
equally?

Thank you in advance,
Pierre

2

I don’t believe there is any way to do this. If your goal is to evenly distribute calls between 2 queues, it sounds like you only need one queue.

3

Okay thank you again.

1 Like