Launch survey at the end of Call answered by the agent

FreePBX Applications / Modules
1

hi guys,

I need to setup a survey for my Support agent team. Is this possible that I can design a simple survey from 1 to 5 star ratings at the end of the call to an agent.

So that I can get the feedback from the customer against that call.

Need help in implement and developing the appropriate script.

1 Like
2

Here’s a post with some code to do this:

3

HI Dickson,

thanks for directing me to this link.

Please check this link and see if you can understand what he is doing.

I need this kind of thing like at the end of the call, call evaluation report will be sent to the supervisor.

Please help me. I am really thankful.

4

hi Dickson,

Is there any way that I can use that call that survey after the agent hangs up and automatically customer will be shifted to this survey.
lgaetzLorne Gaetz

5

I ask that you please not tag people like Lorne like that. If they wish to participate in a thread, then they will do so. There’s no need to tag them to get their attention.

6

Ok Thanks.

7

Agent and Caller post call hangup destination are features of VQ Plus:
https://wiki.freepbx.org/display/FPG/VQ+Plus+Options+in+Queues#VQPlusOptionsinQueues-PostHangupDestinations

8

thanks Lgaetz for showing up. and I am sorry if I bother you.
I am using old pbx version 2.11 and there is no module with VQPlus.

Is there any way that i can code it.

9

Yes, build your own dial plan and add it to a hook for hang up.

I’d recommend moving to a supported version of the PBX. Beyond feature enchantments, there are numerous security patches.

10

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