I need to setup a survey for my Support agent team. Is this possible that I can design a simple survey from 1 to 5 star ratings at the end of the call to an agent.
So that I can get the feedback from the customer against that call.
Need help in implement and developing the appropriate script.
Here’s a post with some code to do this:
thanks for directing me to this link.
Please check this link and see if you can understand what he is doing.
I need this kind of thing like at the end of the call, call evaluation report will be sent to the supervisor.
Please help me. I am really thankful.
Is there any way that I can use that call that survey after the agent hangs up and automatically customer will be shifted to this survey.
I ask that you please not tag people like Lorne like that. If they wish to participate in a thread, then they will do so. There’s no need to tag them to get their attention.
Agent and Caller post call hangup destination are features of VQ Plus:
thanks Lgaetz for showing up. and I am sorry if I bother you.
I am using old pbx version 2.11 and there is no module with VQPlus.
Is there any way that i can code it.
Yes, build your own dial plan and add it to a hook for hang up.
I’d recommend moving to a supported version of the PBX. Beyond feature enchantments, there are numerous security patches.