Launch survey at the end of Call answered by the agent

configuration
Tags: #<Tag:0x00007f703229cb48>

(FAK) #1

hi guys,

I need to setup a survey for my Support agent team. Is this possible that I can design a simple survey from 1 to 5 star ratings at the end of the call to an agent.

So that I can get the feedback from the customer against that call.

Need help in implement and developing the appropriate script.


(Dickson) #2

Here’s a post with some code to do this:


(FAK) #3

HI Dickson,

thanks for directing me to this link.

Please check this link and see if you can understand what he is doing.

I need this kind of thing like at the end of the call, call evaluation report will be sent to the supervisor.

Please help me. I am really thankful.


(FAK) #4

hi Dickson,

Is there any way that I can use that call that survey after the agent hangs up and automatically customer will be shifted to this survey.
lgaetzLorne Gaetz


(Joshua C. Colp) #5

I ask that you please not tag people like Lorne like that. If they wish to participate in a thread, then they will do so. There’s no need to tag them to get their attention.


(FAK) #6

Ok Thanks.


(Lorne Gaetz) #7

Agent and Caller post call hangup destination are features of VQ Plus:
https://wiki.freepbx.org/display/FPG/VQ+Plus+Options+in+Queues#VQPlusOptionsinQueues-PostHangupDestinations


(FAK) #8

thanks Lgaetz for showing up. and I am sorry if I bother you.
I am using old pbx version 2.11 and there is no module with VQPlus.

Is there any way that i can code it.


(Communication Technologies) #9

Yes, build your own dial plan and add it to a hook for hang up.

I’d recommend moving to a supported version of the PBX. Beyond feature enchantments, there are numerous security patches.