Launch a Survey at the end of the phone call

configuration
Tags: #<Tag:0x00007f4f434e9fa0>

(Billmy03) #1

Hi,

I have a customer who is interested in launching a 1 question survey at the end of the phone call. We are using Freepbx and need to understand if this has already been done and how I can implement it on my system.

Regards
Bill


(Lorne Gaetz) #2

You can do this with the Dynamic Routes module. With it you can prompt the caller for input, store the DTMF to a channel var and then run a script or API to send the result to wherever you need it.


(Billmy03) #3

thank you for the reply Igaetz, have you done this before ? or do you know anyone that has ?


(Communication Technologies) #4

https://wiki.freepbx.org/display/FPG/Dynamic+Routes+Module


(Billmy03) #5

Thank you, I am looking for someone with the skills and compabilities of setting this up for me on my freepbx, I just need to know the cost.

It’s a one question survey, it can be very basic it doesnt have to send the result anywhere, it can be a simple as, I can log into freepbx, reporter and view the results, whatever is simplier. If the customer hangs up, so be it, there is no survey recorded for that customer.


(Billmy03) #6

Hi I noticed there is a commercial module called Queues Pro (VQ Plus), do you think this will achieve what I want ?


(Lorne Gaetz) #7

Sangoma support could do this with a couple hours of support credit, @slobera is very knowledgeable with dynroutes.


(Billmy03) #8

Thank you Lorne you have been very helpful.


(Billmy03) #9

I submitted a request to sangoma several days ago I havent heard anything yet, how responsive is sangoma ?


(Mary Lynx) #10

We do this with Queuemetrics on some campaigns, both for inbound and outbound. Integration required a bit of dial-plan and was done a long time ago, but it’s rather nice to be able to view the status and the recordings and usually an internal QA review on failed calls, all in one place.


(Communication Technologies) #11

If the calls are queue calls you could use the Queues Pro to route calls to your survey after the call is over in the GUI.
https://wiki.freepbx.org/pages/viewpage.action?pageId=8421516