Hi,
I have a customer who is interested in launching a 1 question survey at the end of the phone call. We are using Freepbx and need to understand if this has already been done and how I can implement it on my system.
Regards
Bill
You can do this with the Dynamic Routes module. With it you can prompt the caller for input, store the DTMF to a channel var and then run a script or API to send the result to wherever you need it.
thank you for the reply Igaetz, have you done this before ? or do you know anyone that has ?
Thank you, I am looking for someone with the skills and compabilities of setting this up for me on my freepbx, I just need to know the cost.
It’s a one question survey, it can be very basic it doesnt have to send the result anywhere, it can be a simple as, I can log into freepbx, reporter and view the results, whatever is simplier. If the customer hangs up, so be it, there is no survey recorded for that customer.
Hi I noticed there is a commercial module called Queues Pro (VQ Plus), do you think this will achieve what I want ?
Sangoma support could do this with a couple hours of support credit, @slobera is very knowledgeable with dynroutes.
Thank you Lorne you have been very helpful.
I submitted a request to sangoma several days ago I havent heard anything yet, how responsive is sangoma ?
We do this with Queuemetrics on some campaigns, both for inbound and outbound. Integration required a bit of dial-plan and was done a long time ago, but it’s rather nice to be able to view the status and the recordings and usually an internal QA review on failed calls, all in one place.
1 Like
If the calls are queue calls you could use the Queues Pro to route calls to your survey after the call is over in the GUI.
https://wiki.freepbx.org/pages/viewpage.action?pageId=8421516
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.