Konfiguracja

[lgaetz (Lorne Gaetz)]

Checking Queue Caller Count with Dynamic Routes

Suppose you have inbound calls going to a queue. Further suppose that call load varies thru the day, and you want to offer callers different options if the expected wait time is high. It would be necessary in this scenario to know how many callers are waiting in a queue before sending the caller to a queue, and we can do this with Dynamic Routes. As discussed in an earlier thread, we will use the ‘Asterisk Variable’ lookup source when setting up the dynroute. One thing to know when using comple…