Keys not recognized in outgoing call menu

Hello, I am new to the group and I would like your help with a query regarding outgoing calls.

When making a call from an extension and the options menu is received and a number must be dialed to be attended, it is not recognized and the menu continues until the end and still does not allow an option to be marked.

What could it be? Is it something related to the compatibility or the configuration of the extensions?

Have you had a chance to read through these posts?
https://community.freepbx.org/search?q=recognized%20dtmf%20ivr

@comtech
Hello,
I have read all the articles that appear in the provided link, but none helped me with the solution at the moment.

What I did notice were the logs when making a call where selecting a number in an options menu fails:

Without knowing what digits were actually keyed, the log isn’t very useful. Also we prefer logs as plain text, so that they can be searched The preference, on this forum, is to use pastebin.freepbx.org although for a short log, you could post inline, as long as you mark them up as pre-formatted text.

10227[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF begin ‘1’ received on PJSIP/6026-00000075
10228[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF begin passthrough ‘1’ on PJSIP/6026-00000075
10229[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF end ‘1’ received on PJSIP/6026-00000075, duration 200 ms
10230[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF end accepted with begin ‘1’ on PJSIP/6026-00000075
10231[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF end passthrough ‘1’ on PJSIP/6026-00000075
10232[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF begin ‘0’ received on PJSIP/6026-00000075
10233[2022-01-07 11:25:03] DTMF[29458][C-00000063] channel.c: DTMF begin passthrough ‘0’ on PJSIP/6026-00000075
10234[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end ‘0’ received on PJSIP/6026-00000075, duration 200 ms
10235[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end accepted with begin ‘0’ on PJSIP/6026-00000075
10236[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end passthrough ‘0’ on PJSIP/6026-00000075
10237[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF begin ‘0’ received on PJSIP/6026-00000075
10238[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF begin passthrough ‘0’ on PJSIP/6026-00000075
10239[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end ‘0’ received on PJSIP/6026-00000075, duration 200 ms
10240[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end accepted with begin ‘0’ on PJSIP/6026-00000075
10241[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF end passthrough ‘0’ on PJSIP/6026-00000075
10242[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF begin ‘1’ received on PJSIP/6026-00000075
10243[2022-01-07 11:25:04] DTMF[29458][C-00000063] channel.c: DTMF begin passthrough ‘1’ on PJSIP/6026-00000075
10244[2022-01-07 11:25:05] DTMF[29458][C-00000063] channel.c: DTMF end ‘1’ received on PJSIP/6026-00000075, duration 200 ms
10245[2022-01-07 11:25:05] DTMF[29458][C-00000063] channel.c: DTMF end accepted with begin ‘1’ on PJSIP/6026-00000075
10246[2022-01-07 11:25:05] DTMF[29458][C-00000063] channel.c: DTMF end passthrough ‘1’ on PJSIP/6026-00000075

(Providing Great Debug - Support Services - Documentation)

review the logs that they explain in this link, and I see the same ones that I attached in the previous comment.
I just want to know the origin of those logs.

You have provided an incomplete log, to be time considerate of others, it would make sense to follow the attached directions for help. This can often help eliminate back and forth and achieve solutions more quickly.

hello, sorry for the delay.
She was getting some logs about the problem.

From the provided link, run:
tail -f / var / log / asterisk / full
after having made a call where the problem is present, and the following logs were generated:

[root @ voip ~] # tail -f / var / log / asterisk / full
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF begin passthrough ‘0’ on PJSIP / 6026-00000047
[2022-01-10 15:37:43] SECURITY [12177] res_security_log.c: SecurityEvent = “Success fulAuth”, EventTV = “2022-01-10T15: 37: 43.674-0600”, Severity = “Informational”, Service = “PJSIP”, EventVersion = “1”, AccountID = “6086”, SessionID = “5050cd0216204827b75df0803d bffd08”, LocalAddress = “IPV4 / UDP / xxxx / 507x”, RemoteAddress = “IPV4 / UDP / xxxx / 48580”, UsingPassword / xxxx / 48580 ", “one”
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end ‘0’ received on PJSIP / 6026-00000047, duration 200 ms
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end accepted with b egin ‘0’ on PJSIP / 6026-00000047
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end passthrough ‘0’ on PJSIP / 6026-00000047
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF begin ‘1’ received on PJSIP / 6026-00000047
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF begin passthrough ‘1’ on PJSIP / 6026-00000047
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end ‘1’ received on PJSIP / 6026-00000047, duration 200 ms
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end accepted with b egin ‘1’ on PJSIP / 6026-00000047
[2022-01-10 15:37:43] DTMF [3843] [C-0000001e] channel.c: DTMF end passthrough ‘1’ on PJSIP / 6026-00000047
[2022-01-10 15:37:47] SECURITY [12177] res_security_log.c: SecurityEvent = “Challen geSent”, EventTV = “2022-01-10T15: 37: 47.453-0600”, Severity = “Informational”, Service = “PJSIP”, EventVersion = “1”, AccountID = “60xx”, SessionID = “86af45e0bdec45d6bec63024aee b01bc”, LocalAddress = “IPV4 / UDP / xxxx / 507x”, RemoteAddress = “IPV4 / UDP / xxxx / 48580”, Challenge = “”
[2022-01-10 15:37:47] SECURITY [12177] res_security_log.c: SecurityEvent = “Challen geSent”, EventTV = “2022-01-10T15: 37: 47.453-0600”, Severity = “Informational”, Service = “PJSIP”, EventVersion = “1”, AccountID = “60xx”, SessionID = “514d1bd897dc4867b9618c25b3c 426a4”, LocalAddress = “IPV4 / UDP / xxxx / 507x”, RemoteAddress = “IPV4 / UDP / xxxx / 48580”, Challenge “”
[2022-01-10 15:37:47] SECURITY [12177] res_security_log.c: SecurityEvent = “Challen geSent”, EventTV = “2022-01-10T15: 37: 47.656-0600”, Severity = “Informational”, Service = “PJSIP”, EventVersion = “1”, AccountID = “60xx”, SessionID = “Q_zljHdHUsD-Ch9pJo415Q …”, L ocalAddress = “IPV4 / UDP / xxxx / 507x”, RemoteAddress = "IPV4 / UDP / xxxx / 440 08 “, Challenge =” "
[2022-01-10 15:37:47] SECURITY [12177] res_security_log.c: SecurityEvent = “Success fulAuth”, EventTV = “2022-01-10T15: 37: 47.668-0600”, Severity = “Informational”, Service = “PJSIP”, EventVersion = “1”, AccountID = “60xx”, SessionID = “514d1bd897dc4867b9618c25b3 c426a4”, LocalAddress = “IPV4 / UDP / xxxx / 507x”, RemoteAddress = “IPV4 / UDP / xxxx / 48580 =”, UsingPassword / xxxx / 48580 = " “one”
[2022-01-10 15:37:47] WARNING [26606] res_pjsip_pubsub.c: No registered publish handler for event presence from 60xx

I had to hide some sensitive data.

additionally from the web console, review the detail of the call that you make, where I got the following:

The destination phone was hidden, I still don’t know if this data is enough to know the cause of the problem.