Hello all,
When we answer a call form a queue and then forward this call to an extention the number of the agent is being displayed.
Is it possible to keep/retain the orgiginal CallerID after being forwarded from a queue?
How are you forwarding it? If you use a SIP attended transfer, this is indistinguishable from a new outgoing call until the transfer is completed, at which point you need Send PAI to enabled for the number to be updated on the callee phone. I believe that feature code transfers do propagate the caller ID.
It is propagated on a SIP unattended transfer, but some phone implement these as an, automatically completed, attended transfer.
If you are calling an external number, anti-spoofing measures open a whole new can of worms.