Hello,
I am looking for a way to track which key is pressed on IVR menus.I was able to get the call recordings in the cdr reports but could not find where the numbers dialed in ivr menu are stored. I researched on it but I could not find it. I even checked the CEL but could not find anything. So is there any way to track the number dialed by customers in ivr menu?
Not at present. There is an open feature request here, but it won’t be dealt with any time soon. You need custom dialplan.