hi, i have had an IVR created for quite a while but it just recently came to my attention that the direct dial feature is not working. what happens is a caller will dial 5xxx for the users extension but get option 5 of the ivr. or, if they 7xxx and there is no 7 option, they get a message that says “invalid option”
I have direct dial enabled to a directory
and I have verified that the extension is listed in the directory.
anyone know what i am doing wrong?
thanks!
+---------------------+------------+----------+-------------+
| Module | Version | Status | License |
+---------------------+------------+----------+-------------+
| accountcodepreserve | 13.0.2.2 | Enabled | GPLv2 |
| amd | 13.0.3 | Enabled | GPLv3+ |
| announcement | 13.0.7.8 | Enabled | GPLv3+ |
| areminder | 14.0.1.2 | Disabled | Commercial |
| arimanager | 13.0.5.4 | Enabled | GPLv3+ |
| asterisk-cli | 14.0.1 | Enabled | GPLv3+ |
| asteriskinfo | 13.0.7.2 | Enabled | GPLv3+ |
| backup | 14.0.10.10 | Enabled | GPLv3+ |
| blacklist | 14.0.3 | Enabled | GPLv3+ |
| broadcast | 14.0.1.13 | Enabled | Commercial |
| builtin | | Enabled | |
| bulkhandler | 13.0.16 | Enabled | GPLv3+ |
| calendar | 14.0.3.9 | Enabled | GPLv3+ |
| callback | 13.0.5.5 | Enabled | GPLv3+ |
| callerid | 13.0.8.1 | Disabled | Commercial |
| callforward | 14.0.1.3 | Enabled | AGPLv3+ |
| calllimit | 13.0.5.2 | Disabled | Commercial |
| callrecording | 14.0.16 | Enabled | AGPLv3+ |
| callwaiting | 14.0.1.1 | Enabled | GPLv3+ |
| campon | 13.0.4.1 | Enabled | GPLv3+ |
| cdr | 14.0.5.20 | Enabled | GPLv3+ |
| cel | 14.0.2.15 | Enabled | GPLv3+ |
| certman | 14.0.7 | Enabled | AGPLv3+ |
| cidlookup | 14.0.1.11 | Enabled | GPLv3+ |
| conferences | 13.0.23.17 | Enabled | GPLv3+ |
| conferencespro | 14.0.1 | Disabled | Commercial |
| configedit | 13.0.7.1 | Enabled | AGPLv3+ |
| contactmanager | 14.0.5.13 | Enabled | GPLv3+ |
| core | 14.0.28.48 | Enabled | GPLv3+ |
| cos | 13.0.11.3 | Disabled | Commercial |
| customappsreg | 13.0.5.7 | Enabled | GPLv3+ |
| cxpanel | 13.0.3.3 | Disabled | GPLv3 |
| dahdiconfig | 14.0.1.6 | Enabled | GPLv3+ |
| dashboard | 14.0.8 | Enabled | AGPLv3+ |
| daynight | 14.0.1 | Enabled | GPLv3+ |
| dictate | 13.0.5 | Enabled | GPLv3+ |
| digium_phones | 13.0.7.4 | Enabled | GPLv2 |
| directory | 13.0.19.12 | Enabled | GPLv3+ |
| disa | 13.0.6.12 | Enabled | AGPLv3+ |
| donotdisturb | 14.0.1.1 | Enabled | GPLv3+ |
| endpoint | 14.0.2.39 | Enabled | Commercial |
| extensionroutes | 13.0.10.7 | Enabled | Commercial |
| fax | 14.0.2.8 | Enabled | GPLv3+ |
| faxpro | 14.0.1 | Disabled | Commercial |
| featurecodeadmin | 13.0.6.4 | Enabled | GPLv3+ |
| findmefollow | 14.0.1.24 | Enabled | GPLv3+ |
| firewall | 13.0.60.3 | Enabled | AGPLv3+ |
| framework | 14.0.13.24 | Enabled | GPLv2+ |
| freepbx_ha | 13.0.11 | Enabled | Commercial |
| fw_langpacks | 14.0.1 | Enabled | GPLv3+ |
| hotelwakeup | 14.0.1.6 | Enabled | GPLv2 |
| iaxsettings | 14.0.1.4 | Enabled | AGPLv3 |
| infoservices | 13.0.1.4 | Enabled | GPLv2+ |
| irc | 13.0.1 | Enabled | GPLv3+ |
| ivr | 14.0.9.8 | Enabled | GPLv3+ |
| languages | 14.0.1.5 | Enabled | GPLv3+ |
| logfiles | 13.0.10.7 | Enabled | GPLv3+ |
| manager | 13.0.2.7 | Enabled | GPLv2+ |
| miscapps | 13.0.3.2 | Enabled | GPLv3+ |
| miscdests | 13.0.9 | Enabled | GPLv3+ |
| music | 13.0.22.8 | Enabled | GPLv3+ |
| outroutemsg | 14.0.1 | Enabled | GPLv3+ |
| paging | 14.0.16.2 | Enabled | GPLv3+ |
| pagingpro | 14.0.2.15 | Enabled | Commercial |
| parking | 13.0.19.11 | Enabled | GPLv3+ |
| parkpro | 13.0.30.3 | Disabled | Commercial |
| pbdirectory | 2.11.0.6 | Enabled | GPLv3+ |
| phonebook | 13.0.6.5 | Enabled | GPLv3+ |
| phpinfo | 13.0.2 | Enabled | GPLv2+ |
| pinsets | 13.0.13 | Enabled | GPLv3+ |
| pinsetspro | 13.0.9.14 | Enabled | Commercial |
| pm2 | 13.0.7.1 | Enabled | AGPLv3+ |
| presencestate | 14.0.1.10 | Enabled | GPLv3+ |
| printextensions | 13.0.3.2 | Enabled | GPLv3+ |
| queueprio | 13.0.7 | Enabled | GPLv3+ |
| queues | 14.0.2.31 | Enabled | GPLv2+ |
| qxact_reports | 14.0.7.19 | Enabled | Commercial |
| recording_report | 14.0.3.10 | Enabled | Commercial |
| recordings | 13.0.30.14 | Enabled | GPLv3+ |
| restapi | 13.0.21.2 | Enabled | AGPLv3 |
| restapps | 13.0.86.17 | Disabled | Commercial |
| ringgroups | 14.0.1.13 | Enabled | GPLv3+ |
| sangomacrm | 13.0.1.11 | Disabled | Commercial |
| setcid | 13.0.6.3 | Enabled | GPLv3+ |
| sipsettings | 14.0.27.23 | Enabled | AGPLv3+ |
| sipstation | 14.0.4.3 | Enabled | Commercial |
| sms | 14.0.4.6 | Enabled | Commercial |
| sng_mcu | 13.0.5 | Enabled | Commercial |
| soundlang | 14.0.9 | Enabled | GPLv3+ |
| speeddial | 2.11.0.4 | Enabled | GPLv3+ |
| superfecta | 14.0.26 | Enabled | GPLv2+ |
| sysadmin | 14.0.38.6 | Enabled | Commercial |
| timeconditions | 14.0.2.19 | Enabled | GPLv3+ |
| tts | 13.0.13 | Enabled | GPLv3+ |
| ttsengines | 13.0.7.5 | Enabled | AGPLv3 |
| ucp | 14.0.3.9 | Enabled | AGPLv3+ |
| userman | 14.0.10 | Enabled | AGPLv3+ |
| vega | 14.0.3.23 | Enabled | Commercial+ |
| vmblast | 13.0.11 | Enabled | GPLv3+ |
| vmnotify | 13.0.18.2 | Disabled | Commercial |
| voicemail | 14.0.6.11 | Enabled | GPLv3+ |
| voicemail_report | 14.0.5 | Enabled | Commercial |
| vqplus | 14.0.4.15 | Enabled | Commercial |
| weakpasswords | 13.0.2 | Enabled | GPLv3+ |
| webcallback | 13.0.11.1 | Disabled | Commercial |
| webrtc | 14.0.3.8 | Enabled | GPLv3+ |
| xmpp | 14.0.1.19 | Enabled | AGPLv3 |
| zulu | 14.0.58.0 | Enabled | Commercial |
+---------------------+------------+----------+-------------+