Hi -
IVR Module version 16.0.5
I have created a company directory “All employees”.
When I go and edit my IVR, even though I select the “Enable direct dial: All employees” , the validated GUI comes back with “Enable direct dial: Disabled”
When I look at the conf file extensions_additional.conf, I see:
include => from-ivy-directory-1
which is the All employees directory I created.
Therefore, the GUI does not represent what the configuration file has.
Anyone else with this?
lgaetz
(Lorne Gaetz)
February 27, 2023, 5:57pm
2
Testing with the same IVR module version and I can’t repro this. I have no issues configuring a directory for direct dial. Perhaps sharing a call trace via pastebin will offer a clue.
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs
Hi Lorne,
I installed ClearlyIP Module, which have nothing to do as far as I know with the IVR Module.
Will you still be interested into looking into the logs? Or because there is a 3rd party involve, then you won’t?
Thank you
PitzKey
(Itzik)
February 27, 2023, 8:53pm
4
Post the logs, no said anything about a 3rd party module…
Here is the past bin from the amportal a dbug command
Here the the past bin from the asterisk -rvvv console
Any update on this one? I still have the issue.
dicko
(dicko)
March 10, 2023, 1:25am
8
No, your post disappeared, use the sangoma pastebin or repost it permanently
Looks like it’s down… http://pastebin.freepbx.org
A PHP Error was encountered
Severity: Warning
Message: mysqli::real_connect(): php_network_getaddresses: getaddrinfo failed: Name or service not known
Filename: mysqli/mysqli_driver.php
Line Number: 201
Backtrace:
File: /usr/local/stikked/Stikked-0.12.0/htdocs/application/controllers/Main.php
Line: 41
Function: __construct
File: /usr/local/stikked/Stikked-0.12.0/htdocs/index.php
Line: 315
Function: require_once
No. Still same error here as of 2023.03.13 @ 09:13 EST
A Database Error Occurred
Unable to connect to your database server using the provided settings.
Filename: controllers/Main.php
Line Number: 41
PitzKey
(Itzik)
March 13, 2023, 2:24pm
12
It went down again.
You can use pastebin.com if you want, but don’t set expire
Let’s try again…
IVR GUI
uniqueID and call-ID traces
PitzKey
(Itzik)
March 15, 2023, 6:37pm
14
Call came in, caller pressed 222 in the IVR and the phone system called extension 222.
Do you expect a different behavior?
Yes - I expected this not to work, since I have “Enable direct dial: Disabled” in the IVR…
system
(system)
Closed
April 15, 2023, 4:36am
16
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