IVR Module version 16.0.5
I have created a company directory “All employees”.
When I go and edit my IVR, even though I select the “Enable direct dial: All employees” , the validated GUI comes back with “Enable direct dial: Disabled”
When I look at the conf file extensions_additional.conf, I see:
include => from-ivy-directory-1
which is the All employees directory I created.
Therefore, the GUI does not represent what the configuration file has.
Anyone else with this?
Testing with the same IVR module version and I can’t repro this. I have no issues configuring a directory for direct dial. Perhaps sharing a call trace via pastebin will offer a clue.
I installed ClearlyIP Module, which have nothing to do as far as I know with the IVR Module.
Will you still be interested into looking into the logs? Or because there is a 3rd party involve, then you won’t?
Post the logs, no said anything about a 3rd party module…
Here is the past bin from the amportal a dbug command
Here the the past bin from the asterisk -rvvv console
Any update on this one? I still have the issue.
No, your post disappeared, use the sangoma pastebin or repost it permanently
Looks like it’s down… http://pastebin.freepbx.org
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No. Still same error here as of 2023.03.13 @ 09:13 EST
A Database Error Occurred
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Line Number: 41
It went down again.
You can use pastebin.com if you want, but don’t set expire
Let’s try again…
uniqueID and call-ID traces
Call came in, caller pressed 222 in the IVR and the phone system called extension 222.
Do you expect a different behavior?
Yes - I expected this not to work, since I have “Enable direct dial: Disabled” in the IVR…
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