I have created a company directory “All employees”.
When I go and edit my IVR, even though I select the “Enable direct dial: All employees” , the validated GUI comes back with “Enable direct dial: Disabled”
When I look at the conf file extensions_additional.conf, I see: include => from-ivy-directory-1
which is the All employees directory I created.
Therefore, the GUI does not represent what the configuration file has.
Anyone else with this?
Hi Lorne,
I installed ClearlyIP Module, which have nothing to do as far as I know with the IVR Module.
Will you still be interested into looking into the logs? Or because there is a 3rd party involve, then you won’t?