IVR Code Generation to Client

General Help
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4

Hello david, good morning!
I hope everything is well with you!
I was doing some tests and I had a curious result.
I was testing the possibility of one of our DIDs serving an inbound route that leads to a custom destination, which leads to a custom dialplan so that it speaks the uniqueid of the call (just for testing).

doing some research, I did the test as follows:

I added a macro to extensions_custom.conf:
[custom-protocol]
exten => s,1,SayDigits(${UNIQUEID})
exten => s,2,Hangup

I added a Custom Destination:
Target: custom-protocol,s,1
Description: protocol

I added a Misc Application:
Description: misc-app protocol
Destination: Custom Application protocol

I added an inbound route:
Description: Test Protocol
DID Number +557130348390
Destination: Custom Application protocol

After doing that and calling the number, it “worked”…but it really didn’t.

Analyzing the asterisk logs I can see that the call arrives at FreePBX and is “answered” and plays the digits of the UniqueID, but on my cell phone nothing happens, the call just tries to connect (without giving a ring tone) and hangs up after a few seconds. For my cell phone, it is as if the call is not being answered.

The log says the following when I call:

What could be wrong with these settings?
Do you think anything can be improved for these tests to continue?

PS: I tried to post the log on FreePBX pastebin, but it looks like the site is down :smiling_face_with_tear:

5

And another curious detail:
I configured the inbound route to force recordings, and in the recording of the calls I made to this DID, there is the audio from the FPBX saying the UNIQUEID digits. :flushed:

6

I’m not sure if SayDigits answers the call. You may have to explicitly answer, and possibly insert a delay.

Also there are reports that some providers can’t cope with an answer that isn’t preceded by ringing.

In some circumstances, it is useful to send early media. Playback has an option to suppress answer, As SayDigits doesn’t, it may require something else to do the answer.

7

In this case, if I changed the custom dialplan to play a message at the beginning of the call, like a greeting, put a slight delay, and then put saydigits to say the uniqueid, maybe it would work?

I’m thinking of the following strategy:

1 - Customer calls the number and hears a greeting, saying something like “hello! you called our company, write down this code to identify your call”

2 - Customer listens to the uniqueid number, by the saydigits code

3 - After listening, the customer goes to an IVR, where he selects his desired option

By the way, I agree with you about the UNIQUEID number being too long to pass on to the client… I’m studying about the integration with our CRM, but at this first moment we are finding these tests kinda interesting

8

Playback answers by default, but a delay before the message is useful as it may take a few hundred milliseconds to get media flowing smoothly, especially if NAT is involved.

9

it worked perfectly using the macro like this:

[custom-protocolo]
exten => s,1,wait(2)
exten => s,2,Playback(teste-protocolo)
exten => s,3,SayDigits(${UNIQUEID})
exten => s,4,Hangup

the “custom-protocolo” is the audio that greets the customer (in this case, just me doing tests), and right after that I hear the LinkedID numbers of my call.

I was so happy when I wrote down the numbers said by the PBX and when looking for them in “CDR Reports” I found my call and recording easily :sweat_smile:

now I will continue with the challenges - think of some way to improve this number, something like a shorter number, and a way to “register” this shorter number within the FPBX as an identifier for calls…

10

As currently formed, the first part is the time, in seconds, and the second is a count of channel creations. You could safely reduce the time part by dividing by the minimum time between Asterisk restarts (assuming that is shorter than the time to wrap the count round).

Alternatively, you could reduce the count part modulo the absolute maximum channel creations per second (which will be more than the number of calls).

I was actually suggesting putting the wait between answer an playback.

You don’t actually have a macro, and you don’t want one, as macros are going away. In the end, you probably want a subroutine.

11

Sorry!
I misunderstood your suggestion… problems with google translator :sweat_smile:

I was wondering about the LinkedID… would it be possible to modify it to fit a pattern?
Something like year, month, date, and an identifying number for the call?
Example: 2023031600001
20230316 = Year, month and date (In Brazil the date comes before the month, so we say that today is 16/03/2023)
00001 = Call (as this was the first call of the day)

The second call would generate LinkedID 2023031600002
The third call would generate LinkedID 2023031600003

And so on…
Is it possible?

12

The tools to do this are available in the dialplan (in particular, the CUT function, and the STRFTIME function), but note that the final part counts from the last restart, and there could be more than one restart in a day.

13

Cool!
Would it be possible for me to schedule an automatic restart of Asterisk every day at 00:00?
So that in this way, every day the last part was “reset”

14

You can do so using crontab with either:

fwconsole restart (which restarts all asterisk/freepbx related services)

or

asterisk -x "core restart now" (which would restart only asterisk).

15

Hi david!
I modified the custom dialplan to this:

[custom-protocolo]
exten => s,1,Answer
exten => s,2,wait(2)
exten => s,3,Playback(teste-protocolo)
exten => s,n,Gosub(protocolo,s,1)
exten => s,n,Dial(SIP/2003)
exten => s,n,Hangup

[protocolo]
exten => s,1,NoOP(Protocolo)
exten => s,n,set(Protocolo=${STRFTIME(${EPOCH},GMT-3,%C%y%m%d)}.${CUT(UNIQUEID,.,2)})
exten => s,n,SayDigits(${Protocolo})
exten => s,n,Set(CDR(accountcode)=${Protocolo})
exten => s,n,Return

After that, I’m hearing the code perfectly!
Exactly how I wanted it.
For example: when calling for the fifth time, I heard the code “202303165”, because it was the fifth call.

When calling for the twentieth time, I heard “2023031620”, because it was the twentieth call (after restarting asterisk).

Now one last detail…
How can I use this number as an identifier for calls made at the PABX?
I mean, would it be possible for it to serve as a kind of UniqueID?

16

You could record it in the CDR userfield, which would allow you to find it again using CDR reports.

17

hi lorne!
I’m happy to talk to you!

in the “cdr reports” tab I was able to identify the search field by Userfield… but I couldn’t understand very well how I would make this number generated by the custom dialplan be stored and be available for search.

how would I make that number be recorded in the cdr userfield?

18

I managed to make it work like this:

[protocolo]
exten => s,1,NoOP(Protocolo)
exten => s,n,set(Protocolo=${STRFTIME(${EPOCH},GMT-3,%C%y%m%d)}.${CUT(UNIQUEID,.,2)})
exten => s,n,SayDigits(${Protocolo})
exten => s,n,Set(CDR(userfield)=${Protocolo})
exten => s,n,Return

when searching for the number said by the IVR by the “userfield” field of the CDR reports, the call is identified.

the last question… is there a possibility that every call have this code in the cdr userfield?
as if it were working as a secondary uniqueid

I ask this because generating these custom identifiers for internal calls would also be interesting :grinning:

19

Dialplan hooks: Hooking for fun and income

20

Guys, good afternoon everyone!
I apologize for the delay in updating you, I ended up having a health problem and left for a few days.

I managed to make it work with this dialplan hook:

[macro-dialout-trunk-predial-hook]
exten => s,1,NoOP(Gancho de pré-discagem chamado)
exten => s,n,Gosub(protocolo,s,1)
exten => s,n,MacroExit

[protocolo]
exten => s,1,NoOP(Protocolo)
exten => s,n,set(Protocolo=${STRFTIME(${EPOCH},GMT-3,%C%y%m%d)}${CUT(UNIQUEID,.,2)})
exten => s,n,Set(CDR(userfield)=${Protocolo})
exten => s,n,Return

However, I noticed that when using it, the call takes a long time to start calling, there is a difference of approximately 7 to 10 seconds of delay until the user begin to hear the dial tone.

Is there something wrong with my dialplan hook that could be causing this delay?

21

Can you please share a call trace via pastebin?

22

Doing some tests I realized that sometimes the call is having the delay and sometimes it is completing in the normal time, as if it were something intermittent.

I collected two logs, one from a call that went out instantly and another that took a while (both with the dialplan hook active)

log of a fast call - Pastebin.com - log of a fast call
log of a slow call (right after the fast one) - Pastebin.com - log of a call with delay

I noticed a strange difference between the two logs - in the “quick” call:

41114 [2023-03-27 16:57:50] VERBOSE[22441][C-000000c8] app_dial.c: Called PJSIP/996344879@VIVO_SIP
41118 [2023-03-27 16:57:54] VERBOSE[22441][C-000000c8] app_dial.c: PJSIP/VIVO_SIP-0000016a is ringing

Four seconds between Called PJSIP (Trunk) and (Trunk) is ringing

In the slow call:

41352 [2023-03-27 16:59:05] VERBOSE[22901][C-000000c9] app_dial.c: Called PJSIP/996344879@VIVO_SIP
41357 [2023-03-27 16:59:25] VERBOSE[22901][C-000000c9] app_dial.c: PJSIP/VIVO_SIP-0000016c is ringing

It took twenty seconds between Called PJSIP (Trunk) and (Trunk) is ringing… exactly the time I waited to start hearing the dial tone

23

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