Hello, good morning!
I would like to ask a question.
My company works with customer service, and we would like that when a customer calls our IVR, he hears a “service protocol” code.
I mean, everytime that someone calls in our IVR, he should listen to a sequence of numbers, who matches the register of his call.
This procedure is very common here in Brazil, and it is interesting for customers, because when they write down the numbers they heard, they can pass it on to us later so that we can find their call easily.
How would we make FreePBX generate it too?
And how would the IVR speak the numbers to the client?
PS: I saw that each connection generates a code (CDR) within the platform, would it be possible that the code passed to the client was this one?
Or rather, could we generate custom code within known standards? (Like “2023031100002”)