We have a client who is complaining that our system answers TOO quickly. The IVR message plays before they hear any ringing. Is there a simple way of generating a ring or two before the IVR?
Point the inbound round to an announcement which plays a ring sound…
Enable “Pause before Answer” on inbound route.
That did it. Thanks!
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I set it to 5 seconds, it does not ring. it’s just quiet. Am I missing something?
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