IVR announcement not playing

[bruce_clegg (B Clegg)]

I am VERY new to pbx and freepbx

[root@freepbx home]# uname -r
3.10.0-1127.19.1.el7.x86_64

Earlier this week I became responsible for the server running freepbx. It had been neglected for a long time. The first thing I did was change the root password. Then I updated the system using yum -which broke some stuff - I had to chown ownership of tftpboot to asterisk to get the freepbx browser console up. I installed a backup agent. Then I started to work on freepbx by running:

amportal a ma update framework
amportal a r
fwconsole ma upgradeall

I fixed an issue with the firewall users by running fwconsole ma install manager

At some point, perhaps after I chown’d tftpboot and certainly before I ran amportal and the upgrades, the users started reporting the IVR announcement wasn’t being played.

I can’t find any error messages in /var/log/asterisk/full (or other logs)
When I call into the platform, I can see my call connecting in the Live Network Usage section of the dashboard.
I checked the permissions on the sound files at /var/lib/asterisk/sounds/en - they look fine

What am I missing? If I could find an error message, I’d provide it.

[cynjut (Dave Burgess)]

Go into the IVR Module and double check your settings. After that, check the logs and make sure the IVR is processing correctly and that the audio is being played.

[bruce_clegg (B Clegg)]

Thank you for your reply.

First - It is working this morning. I believe it must have been a carrier issue. My tendency is to always suspect the carrier, but I keep these suspicions to myself until I can prove it.

I am looking in the logs - and am not sure what to look for. I haven’t seen an entry that says it is playing an announcement. Do you know what I should be looking for? I am checking in /var/log/asterisk/full - and it is set for ‘verbose’