I am VERY new to pbx and freepbx
[[email protected] home]# uname -r
Earlier this week I became responsible for the server running freepbx. It had been neglected for a long time. The first thing I did was change the root password. Then I updated the system using yum -which broke some stuff - I had to chown ownership of tftpboot to asterisk to get the freepbx browser console up. I installed a backup agent. Then I started to work on freepbx by running:
amportal a ma update framework
amportal a r
fwconsole ma upgradeall
I fixed an issue with the firewall users by running fwconsole ma install manager
At some point, perhaps after I chown’d tftpboot and certainly before I ran amportal and the upgrades, the users started reporting the IVR announcement wasn’t being played.
I can’t find any error messages in /var/log/asterisk/full (or other logs)
When I call into the platform, I can see my call connecting in the Live Network Usage section of the dashboard.
I checked the permissions on the sound files at /var/lib/asterisk/sounds/en - they look fine
What am I missing? If I could find an error message, I’d provide it.