Isymphony crash. Need to restart service

Hi all!

We use Isyphony with about 100 extensions working with it. Sometimes, we get a crash on Isyphony and a restart of the service is needed. This is what appears on log… it seems to be bug on code:

eclipse.buildId=unknown
java.version=1.8.0_51
java.vendor=Oracle Corporation
BootLoader constants: OS=linux, ARCH=x86_64, WS=gtk, NL=en_US
Command-line arguments:  -configuration ./conf/client

!ENTRY com.xmlnamespace.panel.client 4 0 2017-12-04 13:56:59.975
!MESSAGE [com.xmlnamespace.panel.client.desktop.impl.DesktopClientInitModuleImpl(459)] The startup method has thrown an exception
!STACK 0
java.lang.NullPointerException
    at com.xmlnamespace.panel.client.desktop.ws.WebsocketServiceImpl.addConnectionListener(WebsocketServiceImpl.java:267)
    at com.xmlnamespace.panel.client.desktop.impl.DesktopClientInitModuleImpl.startup(DesktopClientInitModuleImpl.java:69)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at org.apache.felix.scr.impl.helper.BaseMethod.invokeMethod(BaseMethod.java:231)
    at org.apache.felix.scr.impl.helper.BaseMethod.access$500(BaseMethod.java:39)
    at org.apache.felix.scr.impl.helper.BaseMethod$Resolved.invoke(BaseMethod.java:624)
    at org.apache.felix.scr.impl.helper.BaseMethod.invoke(BaseMethod.java:508)
    at org.apache.felix.scr.impl.helper.ActivateMethod.invoke(ActivateMethod.java:149)
    at org.apache.felix.scr.impl.manager.SingleComponentManager.createImplementationObject(SingleComponentManager.java:313)
    at org.apache.felix.scr.impl.manager.SingleComponentManager.createComponent(SingleComponentManager.java:127)
    at org.apache.felix.scr.impl.manager.SingleComponentManager.getService(SingleComponentManager.java:868)
    at org.apache.felix.scr.impl.manager.SingleComponentManager.getServiceInternal(SingleComponentManager.java:835)
    at org.apache.felix.scr.impl.manager.AbstractComponentManager.activateInternal(AbstractComponentManager.java:827)
    at org.apache.felix.scr.impl.manager.ComponentFactoryImpl.newInstance(ComponentFactoryImpl.java:126)
    at com.xmlnamespace.panel.lib.vaadin.CxPanelRootUI$ModuleCustomizer.addingService(CxPanelRootUI.java:366)
    at com.xmlnamespace.panel.lib.vaadin.CxPanelRootUI$ModuleCustomizer.addingService(CxPanelRootUI.java:1)
    at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:941)
    at org.osgi.util.tracker.ServiceTracker$Tracked.customizerAdding(ServiceTracker.java:1)
    at org.osgi.util.tracker.AbstractTracked.trackAdding(AbstractTracked.java:256)
    at org.osgi.util.tracker.AbstractTracked.trackInitial(AbstractTracked.java:183)
    at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:318)
    at org.osgi.util.tracker.ServiceTracker.open(ServiceTracker.java:261)
    at com.xmlnamespace.panel.lib.vaadin.CxPanelRootUI.initializeModule(CxPanelRootUI.java:285)
    at com.xmlnamespace.panel.client.ClientRootUI.init(ClientRootUI.java:160)
    at com.vaadin.ui.UI.doInit(UI.java:682)
    at com.vaadin.server.communication.UIInitHandler.getBrowserDetailsUI(UIInitHandler.java:214)
    at com.vaadin.server.communication.UIInitHandler.synchronizedHandleRequest(UIInitHandler.java:74)
    at com.vaadin.server.SynchronizedRequestHandler.handleRequest(SynchronizedRequestHandler.java:41)
    at com.vaadin.server.VaadinService.handleRequest(VaadinService.java:1409)
    at com.vaadin.server.VaadinServlet.service(VaadinServlet.java:364)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
    at org.eclipse.equinox.http.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:38)
    at org.apache.shiro.web.servlet.AbstractShiroFilter.executeChain(AbstractShiroFilter.java:449)
    at org.apache.shiro.web.servlet.AbstractShiroFilter$1.call(AbstractShiroFilter.java:365)
    at org.apache.shiro.subject.support.SubjectCallable.doCall(SubjectCallable.java:90)
    at org.apache.shiro.subject.support.SubjectCallable.call(SubjectCallable.java:83)
    at org.apache.shiro.subject.support.DelegatingSubject.execute(DelegatingSubject.java:383)
    at org.apache.shiro.web.servlet.AbstractShiroFilter.doFilterInternal(AbstractShiroFilter.java:362)
    at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125)
    at org.eclipse.equinox.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:81)
    at org.eclipse.equinox.http.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:35)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:132)
    at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:60)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:138)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:808)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:587)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:577)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:223)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:215)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97)
    at org.eclipse.jetty.server.Server.handle(Server.java:497)
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:310)
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:257)
    at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:540)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
    at java.lang.Thread.run(Thread.java:745)
OpenJDK 64-Bit Server VM warning: You have loaded library /opt/isymphony3/server/conf/agent/org.eclipse.osgi/18/0/.cp/libjnotify.so which might have disabled stack guard. The VM will try to fix the stack guard now.
It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'.
OpenJDK 64-Bit Server VM warning: You have loaded library /opt/isymphony3/server/conf/agent/org.eclipse.osgi/18/0/.cp/libjnotify.so which might have disabled stack guard. The VM will try to fix the stack guard now.
It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'.

Any idea? We use:

  • FreePBX 13.0.192.19
  • Asterisk 13.17.2.
  • symphony 3.5.1.24 build 24

All freepbx modules are updated.

Best regards

Detailed iSymphony questions should go to i9. I can say that iSymphony uses a lot of RAM as much as everything else on the box combined. If memory ever runs out, the service will crash.

1 Like

i9’s support is pretty responsive the 2-3 times I have called on them.

We contacted i9’s support. it looks good.

Thanks

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