Issue with static agents

I have agents that arent’ getting calls, they are static agents, I can call them direclty and they get the call, but the queue isn’t distributing calls to them,
here is ax xample for exte 32135 in what I see in the the stack,

[6:35 AM] Daniel Siemens
== Spawn extension (from-queue, h, 1) exited non-zero on 'Local/[email protected];2'
-- Nobody picked up in 0 ms
-- Executing [[email protected]:1] Set("Local/[email protected];2", "QAGENT=32135") in new stack
-- Called Local/[email protected]/n
-- Executing [[email protected]:2] Set("Local/[email protected];2", "__FROMQ=true") in new stack
-- Executing [[email protected]:3] GotoIf("Local/[email protected];2", "1?hangup") in new stack
-- Goto (from-queue,32135,5)
-- Executing [[email protected]:5] Macro("Local/[email protected];2", "hangupcall,") in new stack
-- Executing [[email protected]:1] GotoIf("Local/[email protected];2", "1?theend") in new stack
-- Goto (macro-hangupcall,s,4)
-- Executing [[email protected]:4] ExecIf("Local/[email protected];2", "0?Set(CDR(recordingfile)=)") in new stack
-- Executing [[email protected]:5] NoOp("Local/[email protected];2", " montior file= ") in new stack
-- Executing [[email protected]:6] GotoIf("Local/[email protected];2", "1?skipagi") in new stack
-- Goto (macro-hangupcall,s,8)
-- Executing [[email protected]:8] Hangup("Local/[email protected];2", "") in new stack
== Spawn extension (macro-hangupcall, s, 8) exited non-zero on 'Local/[email protected];2' in macro 'hangupcall'
== Spawn extension (from-queue, 32135, 5) exited non-zero on 'Local/[email protected];2'
-- Executing [[email protected]:1] Macro("Local/[email protected];2", "hangupcall,") in new stack
-- Executing [[email protected]:1] GotoIf("Local/[email protected];2", "1?theend") in new stack
-- Goto (macro-hangupcall,s,4)
-- Executing [[email protected]:4] ExecIf("Local/[email protected];2", "0?Set(CDR(recordingfile)=)") in new stack
-- Executing [[email protected]:5] NoOp("Local/[email protected];2", " montior file= ") in new stack
-- Executing [[email protected]:6] GotoIf("Local/[email protected];2", "1?skipagi") in new stack
-- Goto (macro-hangupcall,s,8)
-- Executing [[email protected]:8] Hangup("Local/[email protected];2", "") in new stack
== Spawn extension (macro-hangupcall, s, 8) exited non-zero on 'Local/[email protected];2' in macro 'hangupcall'
== Spawn extension (from-queue, h, 1) exited non-zero on 'Local/[email protected];2'
-- Nobody picked up in 0 ms
-- Called Local/[email protected]/n
-- Executing [[email protected]:1] Set("Local/[email protected];2", "QAGENT=32129") in new stack
-- Executing [[email protected]:2] Set("Local/[email protected];2", "__FROMQ=true") in new stack
-- Executing [[email protected]:3] GotoIf("Local/[email protected];2", "1?hangup") in new stack
-- Goto (from-queue,32129,5)

as well as dynamic agents,

What would stop them from riingin phones.

have figured out its one of my carriers side. not sure where yet. but atleast some progress.

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.