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Issue w 1 button park on Cisco spa509

configuration
phones
Tags: #<Tag:0x00007fdfa1123f80> #<Tag:0x00007fdfa1123468>

(Kouki) #1

Hello,

I’m trying to configure some of the line keys on a Cisco spa509 phone to PARK/UNPARK calls.
Park func seems to be working fine as expected. I have Line Key 9 configured as follows:
Extension: Disabled
Share Call Appearance: Private
Extended Function: fnc=sd;ext=70@$PROXY;nme=PARK

Now configuring Line Key 1 thru 4 (right of display) to monitor/pick up from parking lots 71-74 causes the phone to freeze !!! I have Line Key 1 as follows:
Extension: Disabled
Short Name: LN 1
Share Call Appearance: Private
Extended Function: fnc=blf+sd;sub=71@$PROXY;nme=LN 1

What’s interesting is that I have an attendant console attached to it and I move this configuration to a key on the console, it works fine and picks up the call!

Cisco fmwr ver is: 7.6.1. Very awkward.
Any idea what might be causing this? I really like to do this on the phone as there are enough keys and there is no need for an attendant console.

Thanks,
Kamel


#2

You might need to add cp (call Pickup) to the orbit keys
fnc=blf+sd+cp;sub=71@$PROXY


(Kouki) #3

I actually had cp in there before and at some point while troubleshooting I removed it.
I put it back in there and same results. The line key does turn red indicating there’s a call parked in lot 71 but when I press it, the phones freezes showing the following on the screen!

Thanks for your help!


#4

Yes that is pretty strange. Just make sure in the “Att Console” tab it’s set for Asterisk. Also try updating the firmware to the latest from Cisco : 7.6.2SR4. Maybe there is some information in the Asterisk Full log that can pinpoint the issue