Issue after hardware change

Commercial Products and Partners Sangoma
1

hi all guys, I have this problem

a FreePBX running well since 2020
after a hardware failure:
pc replaced with absolutely the same model
old disk inserted in the new pc
freepbx restarts but is extremely slow
phones are connected but the trunk is down
I can connect to the GUI
it asks me to reactivate the software but it cannot complete the activation
I cannot access the CLI with the same credentials, neither via ssh nor interactively with keyboard and monitor

any ideas?

thanks to everyone for the support
Luca

2

If you change the hardware, I don’t remember correctly if the Dep ID is based on the motherboard serial number.
Anyway, It’s always tricky to change this.
Even if you think this is the same hardware, maybe there is a small différence as for example, the bios, the version of this mother board or chipsets.
Maybe the drivers are not really adpated.

Maybe the best would be to make a backup and try to reinstall your system from scratch and restore your backup.

3

hi franckdanard,
but do you know why I can no longer login via ssh or locally with keyboard/monitor using the usual credentials?
I would like to check that the network/DNS are configured correctly but without access to the system and without activating the GUI, I think I can’t do it…

thx
L.

4

Recover like any Linux system, e.g.

5

ok, I reset the root password.
but excuse me if I insist: why have I always had CLI access and at a certain point no more, has some update changed something?

now I’m looking for something in the wiki about reactivation in case of hardware replacement…
if I really can’t, I’ll follow the advice of franckdanard

any suggestions are welcome :wink:

bye
L.

6

ok, problem solved.
with the network configured correctly I was able to update the modules.
then I tried an activation from scratch from the GUI, I used the same credentials as then, the procedure detected the machine already activated previously and re-activated it without problems

thanks for everything
regards
Luca

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