Does anyone have an update on iSymphony? I’ve used them for years and I see I’m not alone in noting that they no longer response to service requests (tickets,calls, emails, etc) – although they will take your money for paid support!
Also, we tried to switch to FOP2 (paid for the service) but needed help with the setup, so I paid for one hour (I think it was) of service. Other than receiving an email asking for more details, I never heard back from them despite multiple emails, so they’re off my list.
MY QUESTION: Are there any other options comparable to iSymphony that would include screen pops on inbound calls, drag & drop calls, ability to place extensions on DND, etc?
iSymphony is abandonware. They will happily sell it to you, but it gets no support. In an attempt to remind myself how long ago the last release was (it must be most of 10 years now), I see the docs site is offline. The most recent successful crawl on the wayback machine was mid 2001.
Ideally: Screen Pops, move extensions from one to another using drag & drop, ability for agents to place themselves on DND (we don’t want them using their phones for that purpose) and for managers to also add/remove DND status, ability to give a reason for being on DND (lunch / bathroom break, etc), ability for managers to barge on calls, show inbound caller ID so it can be easily captured. And probably some more I’m not thinking of - but those would be the basics.