Ioncube Error: No Valid License Found

[msmcknight]

On a fresh install of FreePBX 16, I restored a backup from v13. Now, things are broken.

The freepbx_dbug log shows these errors:

[2024-03-08 04:49:09] [dbug.DEBUG]: NO Valid License File found


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: 2024-Mar-08 04:49:15        /var/www/html/admin/modules/sysadmin/functions.inc/IoncubeErrorCallback.php:62


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: Ioncube Error : missing license.


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: 2024-Mar-08 04:49:15        /var/www/html/admin/modules/sysadmin/functions.inc/IoncubeErrorCallback.php:63


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: Array
(
    [license_file] => /etc/sangoma/license.txt
    [current_file] => /var/www/html/admin/modules/sysadmin/functions.inc/IoncubeLicenseLoader.php
    [ip_address] =>
    [domain_name] =>
    [include_file] =>
)



 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: 2024-Mar-08 04:49:15        /var/www/html/admin/modules/sysadmin/functions.inc/Ioncube.php:44


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: Ioncube Error: No Valid License Found


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: 2024-Mar-08 04:49:15        /var/www/html/admin/modules/sysadmin/functions.inc/Ioncube.php:44


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: Ioncube Error: No Valid License Found


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: 2024-Mar-08 04:49:15        /var/www/html/admin/modules/sysadmin/functions.inc/sysadmin.extend.class.php:85


 [] []
[2024-03-08 04:49:15] [dbug.DEBUG]: NO Valid License File found

They repeat until it gives up.

fwconsole restart fails with:

Starting Asterisk...
[--------------->------------] 2 mins
In Start.class.php line 193:

  Unable to connect to Asterisk. Did it start?

My guess is the Asterisk problem is related to the Ioncube problem.

If anyone can help with this, it would be appreciated!

[msmcknight]

Turns out that even though it was complaining that it was unable to connect to asterisk, asterisk was actually running.

Connecting to it from the shell with “asterisk -rvvv” repeatedly showed these two errors:

[Mar  8 17:21:02] NOTICE[29121]: manager.c:3681 authenticate: 127.0.0.1 failed to authenticate as 'pbxadmin'
[Mar  8 17:21:03] NOTICE[29135]: manager.c:3644 authenticate: 127.0.0.1 tried to authenticate with nonexistent user 'pbxadmin'

Apparently, when restoring the backup, it wiped out the pbxadmin entry in /etc/asterisk/manager.conf. To fix this, I just copied the existing random user block and changed the username to pbxadmin for the new block.

I verified the password hash matched the database with:
mysql -e 'select keyword,value from asterisk.freepbx_settings where keyword = "ampmgrpass";'

Then I did a ‘fwconsole restart’ and everything came up clean.