Invalid PIN on conferences

1

Hello All,

I’m having an issue which may be a bug.

A conference room which has been running for a couple of years now says invalid pin.
We removed the pin (blank), put it back, same result.
Put a 6 digit pin instead of 4 digit pin, same result.
Removed the conference configuration, reconfigured it, same result.
Uninstalled conferences, re-installed conferences, configured the conference, same result.

Running: 6.12.65-32

Thanks!

New discovery: If we call from another FreePBX box to the conference, OR if the people on the same PBX call into the conference DID, the PIN fails, if they call from a land line or cell phone it works. This definitely worked before from other FreePBX because thats how we setup and test them.

2

Maybe there is a DTMF issue. Use asterisk cli to see what is happening to your system.

3

Or review the /var/log/asterisk/full log file to find out what is failing.

4

Agreed that it appears like DTMF would be the issue, but no changes have been made and this is the same system I tested when setting it up some time ago. Although maybe because I’m on asterisk 13… will have to test that aspect and report back.