Hello FreePBX community!
I wonder if someone could shed some light on a dialplan issue I’m having?
We have two corporate hub offices, one in California, and a new one in México City.
I have two trunks set up, and want to accomplish two things:
1.) When a team member in the México City office dials out (to a number in the U.S.) with a prefix of “9” for instance, I want them to be able to then just dial 10 digits… Example: “9, 310-555-1212”.
2.) When that same team member calls out to a number in México City for instance, I would like them to be able to instead place an “8” in front of the number, and then just dial the 10 digits to reach the number in México… Example: “8, 55-1234-5678”.
As it stands now, they can just dial out with 10 digits and will be routed to their U.S. number, but to call locally inside México, they have to lead with “011+52” (52 is the country code for México).
I have been able to configure the “9” to work, but I’m having some challenges on how to program in the “8” to place the “01152”.
I would like to eventually set up the “8” and “9” to use separate trunks in order to be able to use the caller ID’s of the respective trunks which are based in the respective countries, but I think that will be simple once I get this resolved.
Any insight/assistance is greatly appreciated!
Have a great day!