Hello! My name is Bryan and I’ve been trying to get international calling up and running for my organization for a while, and have ready plenty online about how to set up international calling, but so far, none of the things I’ve seen or tried worked. Whenever an international call is made, it simply just goes silent and says “the number is not answering”, which leads me to believe it’s hitting the trunk, and just not going out from there. Here is the current outbound route for the PBX -
As for the trunk, there is nothing currently there for 011 for international calling, so I’m wondering what settings to I need to insert into the trunk to make the international calling functionality work.
On a side note, we have to dial 81 to dial out, where would this function be located to set up the dial out code, as I’ve yet to locate it in the system. I wish to lift it, or at least set it to a single digit to see if that allows us to call out.
Current ISP/Phone provider is Spectrum Enterprise; contacted them several times, they claim there is no block, but I’ve yet to be able to dial out internationally.
If anyone has any suggestions, I would love to hear them, as I’m a bit lost on this.
Prepend for normal long distance looks like this. Tried the prefix for the international calling as you said, still no dice… Maybe it’s the context that’s breaking it? it tries to dial out, then it only displays part of the number on the phone, then silence, then ‘the number isn’t answering’. I have tried it with 8181xxxxxxxxxxxxxxxx. I could try it just as a . for the wild card. let me try that.
That set up was what I was using to try and get international calling working, the long distance one posted above is what the rest of the facility works with, and it functions perfectly, without issue.
With the screenshot shown, if the user dials areacode+number, the Outbound Route will add 81 to the front and pass it to the trunk. The trunk rules could modify the number, as could the Adtran gateway (which seems to be for analog lines, is that what Spectrum is providing?).
We need logs! The phones could be modifying the number (or not accepting all of it) and we don’t know what the PBX or Adtran is really doing.
Please log a test call to 631 791 8378 (The Test Call in New York) and one attempted one to the London number. Paste the log at https://pastebin.freepbx.org and post the link here.
Edit: Glad to hear you got it working; I was typing this while your latest post came in, but if you still have any trouble, please post the log.