Internal recordings won't play

Got problem with my audio won’t play specially the internal message like not inservice. I can see from the logs that it attempt to play but no audio was played then busy tone after. I verify the audio file and it exist and work just fine. File permission is fine also. Hope anyone can help me. ty!
FreePBX 12
asterisk: 11
It work before but suddenly this week this thing happen.


– Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp(“SIP/101-00004696”, “Dial failed due to trunk reporting Address Incomplete - giving up”) in new stack
– Executing [s-INVALIDNMBR@macro-dialout-trunk:2] Progress(“SIP/101-00004696”, “”) in new stack
– Executing [s-INVALIDNMBR@macro-dialout-trunk:3] Playback(“SIP/101-00004696”, “ss-noservice,noanswer”) in new stack
– <SIP/101-00004696> Playing ‘ss-noservice.gsm’ (language ‘en’)
– Executing [s-INVALIDNMBR@macro-dialout-trunk:4] Busy(“SIP/101-00004696”, “20”) in new stack
== Spawn extension (macro-dialout-trunk, s-INVALIDNMBR, 4) exited non-zero on ‘SIP/101-00004696’ in macro ‘dialout-trunk’

GOt it work and not sure if this is the fix.
i add this one before the audio play.

exten => s-INVALIDNMBR,n,Wait(1)

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