GrayMatter Networks’ BrainBox Module expands the functionality of FreePBX and PBXact systems, delivering essential hospitality features that meet the sector’s operational demands. Here’s a closer look at how BrainBox optimizes these systems specifically for hotels:
PMS Integration
PMS integration is fundamental in any hospitality setup, allowing the PBX to automate check-in/check-out events, manage housekeeping codes, and handle call accounting postings. BrainBox streamlines these processes, reducing manual steps and enabling real-time updates between the PBX and the hotel’s PMS.
Advanced Wake-Up Call (WUC) System
BrainBox’s WUC system is purpose-built for hotels, supporting automated and VIP wake-up calls. It includes voicemail penetration, allowing WUC to bypass voicemail for direct calls, with full logging, reporting, and failed/rejected call alerts, triggering SOPs when necessary. This feature ensures the system operates smoothly with minimal need for manual intervention.
Flexible Call Accounting
For call tracking, BrainBox supports billing by call, minute, or second, along with route-based posting for detailed cost analysis. This flexibility enables hotels to set up custom call billing that aligns with their operational goals and revenue model.
Room Management and User Logs
The module offers manual room status changes in case of PMS downtime, providing a fallback for room management. User logs allow audits and tracking of hotel staff interactions with the PBX, helping maintain oversight and security.
With BrainBox, FreePBX/PBXact systems meet the specific needs of the hospitality sector, integrating smoothly with the hotel’s infrastructure to optimize communication and simplify operations.
Let us know if you’d like to see additional technical configurations or integration tips.
Please watch our in-depth webinar from August 29, 2024:
