Integrated softphone

guss23 · August 27, 2014, 12:40pm

Hi qmetric guys!! I’m trying the new agent’s page and it is great but I’m not able to make the new integrated softphone work with freepbx… I know that’s a beta feature but I’d like to try it!

thanks! gus

kbeq · August 27, 2014, 12:46pm

You need to provide your environment (API versions…) and describe of “not working”. I am saying early here, before the admins get angry

LowaySwitzerland · August 29, 2014, 3:58pm

Hi Gustavo,

thank you for contacting us and for your interest in QueueMetrics.

As kbeq already said, if you could give us more information about your system it would be much more easy for us to help you.

What’s not working exactly?
The softphone appears on the agent’s page?

Meanwhile I’m sending the link to a manual about QueueMetrics’ softphone integration with FreePBX:

github.com

Loway/QueueMetricsHowTos/blob/master/AgentPage_WebRTC_FreePBX.md

# QueueMetrics + WebRTC + FreePBX how to
_Author: Marco Signorini_   
This file is a step by step guide to integrate Icon, the new QueueMetrics agent realtime page with embedded WebRTC softphone, with FreePBX.


## Step 1: Install FreePBX
* Download FreePBX BETA-6.12.65-13 (we tested the 32 bit version) and proceed installing the ISO as usual. Select FreePBX 6.12.65 with Asterisk 12, Full Install. 
Asterisk 12.3.2 will be installed.

## Step 2: Installing QueueMetrics with Espresso
* Open an SSH session pointing your SSH client to the FreePBX machine.
* Type wget -P /etc/yum.repos.d http://yum.loway.ch/loway.repo
* Install QueueMetrics by typing yum install queuemetrics-espresso

The yum command will download QueueMetrics and all of its dependencies and install them on your system. This may take a while, depending on your internet connection speed. When asked to confirm the installation, type "y" to proceed.
When the installation is complete, you will have to point your browser to the address http://myserver:8080/queuemetrics and you should see the QueueMetrics home page (you will be asked to accept the EULA first).
Log in as demoadmin with password demo; if you don't see any errors, then your system is correctly configured.

## Step 3: Configure an inbound queue in FreePBX
* Access to the FreePBX configuration panel and click on Applications->Queues menu.

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Compatibility:

github.com

Loway/QueueMetricsHowTos/blob/master/AgentPage_WebRTC_CompatibilityMatrix.md

# QueueMetrics Agent page Web RTC compatibility matrix
_Author: Marco Signorini_   
This document is a summary of compatibility tests between QueueMetrics WebRTC embedded softphone and several browsers and/or Asterisk versions/distro
Is not intended to be exaustive but as work in progress. Please feel free to update if you have more details on that. Thanks.   
Tested with QueueMetrics 14.06.2

## Compatibility matrix

|Browser/Setup | Chrome 35.0.1916.153 m (HTTP) | Chrome 35.0.1916.153 m (HTTPS) | Firefox 30.0 (HTTP) | Firefox 30.0 (HTTPS) | IE11 11.0.9600.17126 (HTTP) | IE11 11.0.9600.17126 (HTTPS) |
| :----------: | :---------------------------: | :----------------------------: | :-----------------: | :------------------: | :-------------------------: | :--------------------------: |
| Asterisk 11.10.2 | OK (1)                    |  OK                            | KO: registration OK but no calls (2)| KO | KO: registration OK but no calls (3) | KO |
| Asterisk 12.3.0  | OK (1)                    |  OK                            | KO: registration OK but no calls (4)| KO | KO: registration OK but no calls (4) | KO |
| Elastix 2.4.0 (Asterisk 11.7.0) | OK (1)     |  OK                            | KO: registration OK but no calls | KO | KO: registration OK but no calls | KO |
| FreePBX 5.211.65-14 32bit (Asterisk 11.10.2)| KO (No audio) | KO (No audio)   | KO: registration OK but not calls (6)| KO  | KO: registration OK but no calls (3) | KO |
| FreePBX BETA-6.12.65-13 32bit (Asterisk 12.3.2) | OK (1) | OK                 | KO: registration OK but not calls (7)| KO  | KO: registration OK but no calls (5) | KO |


|Browser/Setup | Chrome 37.0.2062.103 m (HTTP) | Chrome 37.0.2062.103 m (HTTPS) | 
| :----------: | :---------------------------: | :----------------------------: | 
| Elastix 2.4.0 (Asterisk 11.12.0) | OK (1)     |  OK                           |

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Regards
Loway Team