I have an ongoing issue for a while with incoming calls. It’s been going on (and off) since our last upgrade a few months back.
Incoming calls to our main DID via a trunk seem to get immediately answered and receive our on hold music. This is… if I call from my mobile I don’t get “ring” tones until any extension answers. It immediately seems to connect and reproduce the internal music.
I understand this is not a correct behaviour as it means a call cost to whoever is calling even if we decided not yo answer.
I’ve read regarding fax detection issues but we seem to have everything disabled for faxes and I am completely lost in where to look. Any help would be appreciated.
This is the trace I see on our CDR log list.
|Time|Event Type|UniqueID|LinkedID|Cid num|Extension|Context|Channel Name| | --- | --- | --- | --- | --- | --- | --- | --- | |Tue, Nov 30, 2021 2:28 PM|HANGUP|1638278890.1028|1638278890.1027|12|699|from-internal|SIP/12-000003e6| |Tue, Nov 30, 2021 2:28 PM|CHAN_END|1638278890.1028|1638278890.1027|12|699|from-internal|SIP/12-000003e6| |Tue, Nov 30, 2021 2:28 PM|HANGUP|1638278890.1027|1638278890.1027|3460696xx02|h|ext-group|SIP/FonyTech_2-000003e5| |Tue, Nov 30, 2021 2:28 PM|CHAN_END|1638278890.1027|1638278890.1027|3460696xx02|h|ext-group|SIP/FonyTech_2-000003e5| |Tue, Nov 30, 2021 2:28 PM|LINKEDID_END|1638278890.1027|1638278890.1027|3460696xx02|h|ext-group|SIP/FonyTech_2-000003e5| |Tue, Nov 30, 2021 2:28 PM|CHAN_START|1638278890.1027|1638278890.1027|3460696xx02|34952474848|from-pstn|SIP/FonyTech_2-000003e5| |Tue, Nov 30, 2021 2:28 PM|CHAN_START|1638278890.1028|1638278890.1027|12|s|from-internal|SI|