Incoming side of call recording is glitchy


(Brandon Brown) #1

We are having a strange issue that just started happening recently with call recordings. Our agent call recordings seem to be dropping a lot of the customer side audio of the call, however the agents say they can hear the customer just fine. The agent audio comes through crystal clear. I’ve looked to see if the disk usage was high but we have plenty of space. Also the disk read/writes are low as well. CPU and memory usage is also low. I think it is odd that the audio comes through to the agent fine but is recorded with poor quality audio only on one channel. Has any one experienced this or have any ideas of what I should try next?