I think this has been going on since we adopted the FreePBX system earlier this year. I finally was able to visit with someone who would go a little deeper than “you’re phones are messed up.”
We have four analog lines. Our FreePBX will connect two incoming calls to each other, and never alert us that someone is trying to reach us. I assume this is abnormal behavior, but I’m not sure what to do about it.
Line 1, 2, and 4 are from Century Link. Line 4 is our fax line, 1 and 2 rollover to each other (via CenturyLink), Line 3 is from Mediacom (part of a promotional when we bought our internet package from them) that has no rollover. My plan uses Line 3 as the default for outgoing calls.
This is not an instance where an incoming and outgoing call collide, nor is it an instance where both are parked in the same spot. This happens before our phones even ring. I know you probably need logs, I’m not sure how to access more than the last 1000 or so lines without crashing my browser.
Can you help me, please?