I’m having an issue where a customer is having incoming calls being merged with calls that are on park.
Here is the scenario.
Caller 1s call is answered and put on park1. Park1 BLF goes red and caller gets hold music (perfect)
Caller 2 calls in and while phone is still ringing the customer goes to pickup Park1 by pressing the Park1 key but instead of picking up park1 Caller 2 gets merged with the person that was parked and they are super confused…
These are Sangoma s500 phones and the park button is configured as a “Park” key with 71-73 being the value (parking slot numbers)
I have played around with the transfer modes and the DDS transfer type but cant get it to work correctly.