Incoming Call drop after 32 seconds

[gideons]

I have installed FreePbx on Virtual box.
Incoming Calls drop after 32 seconds.
I have searched all the posts and non seem to apply to my case, as it seems that there communication and it is not a NAT problem.
Logs:

Logs1.txt

Thanks in advance.

[david55]

You’ve got very complicated routing on the incoming request, including a received parameter on a Route header, which I haven’t seen before, and am not sure about, but basically, Asterisk is trying to accept the call, by repeatedly sending 200 OK, but either the caller isn’t receiving these, or the Contact header address is not providing a valid way for the caller to get an ACK back to Asterisk.

It’s going to be a fault with NAT, firewalls, or the handling of Route/Record-Route and Via by the caller, their proxies, and any proxies on your side (e.g. in routers with SIP ALG enabled. Make sure that SIP Application Level Gateways, whatever they are actually called, are turned off in routers you control.

Also try and work out what the various addresses represent.

[Stewart1 (Stewart)]

A long thread but I’m reasonably certain it’s your situation:

Migrating sip to pjsip trunk problem, incoming call drops after 32 seconds

Hello, I am trying to migrate one of my sip trunks to pjsip, with no success. Everything works, except incoming calls are dropped after 32 seconds. While everything points to NAT problem, I can not figure why this is happening and which pjsip configuration file has to be changed. I am using FreePBX 14 and asterisk 13. When call comes on standard sip trunk, INVITE is sent from provider, and replied with 100 trying followed by 200 OK. Afterwards, ACK is sent from provider. In pjsip case, ACK is …

[gideons]

I am not a SIP Expert, in fact I am trying to learn now…
Looking at the logs myself, I see that although the contact in the INVITE is different than the Registration URI, Asterisk is sending the replies to the the Registration URI and NOT the contact URI in the INVITE.
Could that be the problem?
How do I fix that if it is?
Thanks

[Stewart1 (Stewart)]

@gideons

Could that be the problem?

No, replies are sent back to the source (if rport on) or to the Via address (rport off). And, we know that FPL heard the 200 reply, because audio was working and that’s the only way it would know what port to send it to.

The Contact in INVITE is where subsequent requests in the dialog such as BYE should be sent.

[Stewart1 (Stewart)]

@david55

ACK should also be sent to the contact in the INVITE …

What you been smokin’? An ACK acknowleges a response to a request, i.e. it is sent from the requester to the responder. So it is sent to a resource of the responder, usually defined by the Contact header in the response, modified by routing information. The Contact header in the INVITE specifies a resource of the requester.

[david55]

Apologies. I meant response. A wrong contact header in the response here would explain the lack of of an ACK, but not a wrong one in the INVITE.

[Stewart1 (Stewart)]

@david55

A wrong contact header in the response …

Depends on how you define ‘wrong’. pjsip is sending an unusual Contact header, i.e. one without a user part. I’m reasonably certain that this doesn’t violate any RFC, yet the Fibernetics server doesn’t process it correctly with the result that they don’t send an ACK.

So this could be fixed at the pjsip end by sending, e.g., sip:asterisk@ipaddress or sip:s@ipaddress instead of sip:ipaddress. Or, Fibernetics could fix it by accepting the unusual format. In the referenced thread, I outlined various ways either of these options could be accomplished. Unfortunately, several years have passed with no progress on this issue.

[billsimon]

res_pjsip.c: Add the contact_user to the Contact header

This is the setting you need and it looks like it is in Asterisk 21.0.0+, 20.5.0+, and 18.20.0+.

[Stewart1 (Stewart)]

Wow, I’m impressed. The OP is on 18.16.0 so all he has to do is system updates (and set Contact User to his 1905 number if not already).

[gideons]

Hey Guys:
Before posting here I did the following:

1. I did try setting the Contact User - but it did not solve the issue, so I removed it.
2. Did upgrade to latest Versions of Everything - but it did not solve the issue, so in my despair I created this post.

After reading the last post I was very skeptic, but I decided to give it a try and add back the Contact User.
And so as I am making the call and following the logs, what a surprise: I couldn’t believe my eyes: an ACK !
Then the call went beyond the 32 seconds.
I had to test it 3 times in order to accept the fact that I am not dreaming.

Thank You Guys.
I almost gave up!
BTW:
Till now I had an older version of RasPbx running on a Beagle Bone board for probably over 5 years.
From time to time it would crash but I kept backup images.
~2 weeks ago it crashed again but I misplaced the backup.
So instead of trying to re-install the PBX on the board I decided to try run it on a VM and here I am.
Thanks again guys !