We have a requirement that whenever anyone comes to did it will land on IVR and enter an extension to dial that we have done by setting IVR as destination for inbound route and enabling direct dial in that.
But we have one Requirement to segregate set of different extension like from one incoming route user should be able to land on to 5 certain extensions and from different inbound route to a different set of 5 extension.
Now we are facing one problem, after creating the inbound route, we create the directory by adding one extension, then in the inbound route assing that directory in set destination, then call to the did number and press extension and # then operator says there is not key matching you have entered, so please suggest how can we place call to that extension?