Inbound route check CallerID Number in a Data Base

[lcalderon]

Hi!

I would like to know if it’s possible to check every caller if there is in a data base, and if it’s there then go to a queue and if there isn’t go to a different queue.

Thanks.

Regards.

[comtech]

Dynroutes is an option

Using Dynamic Routes for Call Flow Control

The Call Flow Control module works great for giving user control over how calls get branched, provided you have exactly two destinations. Once you have more than 2 destinations, the CFC module technically can work by chaining them together, but doesn’t work well at all for that. Branching call flow based on a condition is what Dynamic Routes does best, and it can easily handle multiple destinations. Over this past long holiday weekend, I tested this setup. For this use case, suppose you have so…

Another would be a completely custom context that you connect to an inbound route. go to if Callerid(num) matches dbresult.

[lgaetz (Lorne Gaetz)]

Does the database already exist? Can you query it via API? If so dynroutes will work. If you need to create a database on the PBX, then the Allowlist would be a good fit.