Inbound route based on CNAM?

FreePBX Configuration
1

Is it possible to route a call based on CNAM not CID?

I have this example:

CNAM is “TWILIO VERIFY” but the CID changes every time. I need this to bypass the IVR and go straight to an extension.

2

I take it as not possible?

3

It’s possible, using custom dial plan. I don’t know if it is possible just using the GUI.

I’m not sure that you have specified the requirement in sufficient detail to give the best way of doing it with custom dialplan, e.g. an easy way might be to overwrite CNUM with a special value, then route normally, on that.

4

I think you should be able to do this with the Dynamic Routes module. Haven’t tried it, but I’d start with something like this:

image
image983×433 27.4 KB

Set the default entry to your IVR; point the inbound route at this dynamic route.

If the CNAM matches then it goes to the extension; otherwise it goes to the default.