Hi everyone, I have been trying to solve this issue for a few months not on and off.
We have a custom developed CRM platform that handles order processing. I am looking for a way that when a call is answered, I can identify the extension that answered it and the callers number to then lookup against our database to bring up the customers details automatically.
I’ve been following the CRM module request here: https://issues.freepbx.org/browse/FREEPBX-21175?jql=project%20%3D%20FREEPBX%20AND%20component%20%3D%20"Sangoma%20CRM"
I’ve also been looking through the iSymphony API and can’t seem to find the request that I am looking for.
Are there any other ways to access this information, of am I best to wait for the CRM API to be finished?
Thanks in advance.