LeeGMN
(Lee Gmn)
July 6, 2021, 2:44pm
1
Good day.
I am having issues with displaying the original inbound Caller ID when using Direct Call Pick-up.
Here’s the scenario:
Inbound call comes in
Ext A receives the call
Ext B uses code **+Ext A Number to get the incoming call
Ext B does not see the original Caller ID, but instead sees Ext A’s Caller ID
I am using FreePBX 14.0.16.4 and Asterisk 13.38.2. Chan_SIP extensions are also being used for this set-up.
Please let me know what needs to be checked or changed in order to display the correct Caller ID. Thank you.
sorvani
(Jared Busch)
July 6, 2021, 4:57pm
2
I haven’t dealt with pickup in a while, but this is likely an endpoint issue.
What phones are you using?
Edit: Just tested on my desk phone, I see the inbound CID. So almost certainly a device setting.
LeeGMN
(Lee Gmn)
July 6, 2021, 5:11pm
3
Hi Jared,
The phones are all Polycom VVX 410. I also set the Send RPID to PAI in the PBX server for good measure, but I am still unable to see the caller ID.
Please let me know where I can change the setting in the Polycom phones. Thank you.
sorvani
(Jared Busch)
July 6, 2021, 5:13pm
4
Sorry, I cannot help you there.
I have Yealink, Cisco, Snom, Aastra, and Fanvil phones on my test wall but not any Poly.
yois
(Yois)
July 7, 2021, 12:55am
5
I don’t think this is an endpoint issue since I have the same setup using PJSIP and it works just fine.
BTW - PJSIP had a known issue ASTERISK-24601 that didn’t send CallerID with NOTIFY to BLF, which I helped patch and is released in Asterisk 16.19.
LeeGMN
(Lee Gmn)
July 7, 2021, 1:24pm
6
May I know if there are any know issues with CID for callpickups with Asterisk 13.38.2? I am not sure if that is the root of the issue. I have updated all modules in FreePBX as well.
Stewart1
(Stewart)
July 7, 2021, 1:41pm
7
Look at the SIP traffic for the pickup to see whether Asterisk or the phone is at fault.
1 Like
system
(system)
Closed
August 7, 2021, 1:41pm
8
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