I have an new inbound number added to the system and it’s set to hit a new IVR setup then a user chooses the department (Extension) to call by selecting the number option. When the extension rings, it rings on the desk phone properly. When the Follow Me kicks in, it never rings the external cell phone and times out then goes back to the IVR as it’s set to do. I have set this up the same way my other IVR/extensions are done and they work fine. They ring the cell phone when Follow Me is used. This new number fails to do this. I add my working extension to a usable number on the new IVR and the extension rings but my cell phone doesn’t ring. When i call my main number to my extension the cell rings fine. any help would be greatly appreciated.
If i call the extension internally from another phone, the Follow Me cell forwarding works fine. It fails when a call comes from the outside to this new SIP # and forwarded to the extension from the IVR.