IMAP Storage is not syncing VM back to the Server

FreePBX Integration
1

Hi All,

I have IMAP storage working in that when I leave the VM on an extension, it gets correctly deposited in the proper folder on our Exchange Server. However, I can’t seem to get the PBX to recognize that there is a VM for the user. If I look at the UCP, there are no VMs there. I feel like i’ve done every setting. Can somebody please give me some ideas of where to look to fix this?

thanks!

2

So just to add to this:

when I run:

asterisk -rx "voicemail show users"

I get:

Context    Mbox  User                      Zone       NewMsg
default    203   VM User                                  1

but then when I do

asterisk -rx "voicemail show mailbox 203 default"

I get this:

Full Name                        Email                            Pager            Language         Locale           Time Zone       
VM User                                                                                                                   

Folder   Caller ID                        Date                             Duration  Flag   ID                            
0 Messages Total

so it’s fairly confusing. Asterisk is obviously able to see that the VM is in the VM inbox, but it’s not able to show it in UCP or on any phone.

4

I think you’re asking if all of this configuration was done on the GUI to get as far as I’ve gotten? If that’s correct, then the answer is yes. So far, my entire configuration has been done via the GUI.

5

I think the issue is that the local storage option is not working. The server is not storing the voicmail file in the /var/spool/asterisk/voicemail directory like it should. Can somebody please help me?

7

so there is no syncing between IMAP and UCP? UCP can’t check for messages if using IMAP storage?