I changed some vm options on an extension, they don't seem to be taking

hi, i have an extension that did not want vm’s as emails anymore. so i turned off the email attachment option as well as the delete voicemail option. i then hit submit and then apply. when i test, the vm is still being sent as an attachment and is still being deleted even thought the gui says otherwise…

can anyone give me an idea of how to debug this issue?

thanks in advance

Hi @tonyg
Pls check mail and Asterisk Full logs. Should give you some idea.

tail -f /var/log/maillog



here is the full log of a vm call. looking through it reminded me that this is a zulu user…does zulu override some of the extension settings??

Pastebin doesn’t works Could you pls check your pastebin.

hmm, i just clicked on the link and it worked fine. not sure what the issue is, seems ok. is there another paste service i can paste on?

The VM config options are written directly to the file


First ensure the file permissions are correct by running:

fwconsole chown

If that doesn’t help, check to see if there is any corruption or stray characters in the file.

lorne, after i chown, do i need to reload to get the file rewritten? how do the changes get to the file?

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