I changed some vm options on an extension, they don't seem to be taking

FreePBX Applications / Modules
1

hi, i have an extension that did not want vm’s as emails anymore. so i turned off the email attachment option as well as the delete voicemail option. i then hit submit and then apply. when i test, the vm is still being sent as an attachment and is still being deleted even thought the gui says otherwise…

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can anyone give me an idea of how to debug this issue?

thanks in advance

2

Hi @tonyg
Pls check mail and Asterisk Full logs. Should give you some idea.

tail -f /var/log/maillog

Thanks.

Shahin

3

here is the full log of a vm call. looking through it reminded me that this is a zulu user…does zulu override some of the extension settings??

4

Pastebin doesn’t works Could you pls check your pastebin.

5

hmm, i just clicked on the link and it worked fine. not sure what the issue is, seems ok. is there another paste service i can paste on?

6

The VM config options are written directly to the file

/etc/asterisk/voicemail.conf

First ensure the file permissions are correct by running:

fwconsole chown

If that doesn’t help, check to see if there is any corruption or stray characters in the file.

7

lorne, after i chown, do i need to reload to get the file rewritten? how do the changes get to the file?

8

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